Yes Bank is a major public sector bank which is headquartered in Thrissur in Kerala. It is a full service commercial bank which was founded in the year 2004 by Rana Kapoor and Late Ashok Kapoor. The bank has over 600 branches and more than 2000 ATMs. This financial institution is considered to be the fourth largest bank in the private sector in India.
Yes bank offers various types of products and services and credit card is one of them and it offers credit cards to its customers in association with American Express bank which helps in cashless transactions.
Yes bank also provides best customer service to its customers. The customer care executives are always ready to provide solutions to your queries. It offers various modes of reaching its customer care department such as through SMS, by calling or even dropping a mail.
| Some Relevant Links | |
| Yes Bank Saving Account | Click Here |
| Link Aadhaar With Yes Bank Account | Click Here |
| Yes Bank IFSC Code | Click Here |
Contents
Yes Bank Credit Card Customer Care Phone Numbers
Yes bank Credit Customer Care service 24 * 7 to its customers and also 7 days of the week. You can get in touch with the toll – free number of the bank whenever you need help with your credit cards.
|
Type |
Contact Number |
| Toll – Free number for landlines and mobiles in India | 1800 103 1212 |
| Outside India | 91 22 4935 0000 |
Yes Bank Credit Card Customer Care International Number
If you are a Yes bank credit card holder and reside abroad, Its offers Yes Bank Credit Card Customer Care 24 * 7 toll – free number.
|
Country |
Contact Numbers |
| USA or Canada | 1877 659 8044 |
| UK | 808 178 5133 |
| UAE | 8000 3570 3089 |
Yes Bank Credit Card Customer Care Email
You can drop a mail to the Yes bank credit card customer care mail ID in order to get a resolution to your problem:
yestouchcc@yesbank.in
Yes Bank Grievance Redressal
Yes bank offers three level grievance redressal mechanisms in order to help customers resolve their queries and concerns with less hassle.
Read Below to Know Yes Bank’s Redressal Process
Level 1
When you face an issue or have a query, you should first contact the following channels:
- Telephonic / Electronic Channels
The bank offers 24 hours ‘Yes Touch’ customer service. You can call on the toll – free number at 1800 – 2000 or the non toll – free number on 91 22 6121 9000 anywhere from India.
- Or you can also send an email to yestouch@yesbank.in detailing your issue or concern.
Note some more product specific email addresses:
-
Product
Email
NRI Banking gib@yesbank.in Yes First Yesfirst@yesbank.in Loans loans@yesbank.in SME or Mid Sized Companies yestransact@yesbank.in Depository Services dphelp@yesbank.in Credit Cards yestouchcc@yesbank.in Loyalty reward points membersupport@yesbank.in
- If you visit the official website of Yes bank, under the ‘Complaints’ page you will find an online query / complaint / feedback form which is available. Fill the required details along with your concern / query and submit the same. You will receive a response from the bank shortly.
- If you are a net banking user of the bank, you can raise your complaint through the ‘My Space’ section using the ‘Mailbox’ option.
- Any mobile app related queries can be raised through the feedback / query link available on the respective Yes Bank apps including Yes Mobile, Yes Pay, and Yes Tag etc.
- The bank has its present in social media platforms as well such as Facebook, Twitter, Instagram, etc, and expresses your concerns / queries through the same.
- Bank Branch Channel
- You can also pay a visit to the nearest Yes bank branch during the working hours and file your complaint if you have any in the complaint register available in the bank. You can also find the contact details of the officer to approach for all your queries / concerns displayed at the branch.
- Alternatively, you can also raise your issue to the branch manager or the branch business leader and talk to him regarding your concern.
- Also note that, the bank dedicates the 7th day of the month for its customers where one can visit and share their opinion / feedback / complaints on its products / services. You can also walk – in on that day between 3 pm and 5 pm to discuss your concern with the bank executives.
Level 2
If you don’t receive any satisfactory solution of your concern from level 1, you can then escalate your issue to the Yes Bank’s Grievance Redressal officer. Contact Detail of the officer is provided below:
|
Address |
Phone |
|
| Priti Yennemadi Head – Grievance Redressal Yes Bank Limited 5th Floor, IFC, Yes Bank Tower, Elphinstone (w), Mumbai – 400013 | Head.grievanceredressal@yesbank.in | 022 – 39489373 |
Level 3
The next level of escalation includes raising your concern to Yes Bank’s principal Nodal Officer, the details of whom are mentioned below:
Principal Nodal Officer Contact Details
|
Address |
Phone |
|
| Ratan Kumar Kesh principal Nodal Officer Yes Bank Limited, 5th Floor, IFC, Yes Bank Tower, Elphinstone (w), Mumbai – 400013 | Principal.nodalofficer@yesbank.in | 022 – 3948 9374 |
You will receive a response from the bank within 7 days of your raising complaint. However, the turnaround time may vary based on the product / service.
In case your issue is not resolved after 30 days of registering your complaint, you can get in touch with the Banking Ombudsman appointed for your city.
Read below to know the contact details:
| City | Address | Contact Number | Operation Area |
| Ahmadabad | C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmadabad 380 009 E – mail: boahmedabad@rbi.org.in | 079 2658 2357 or 079 2658 6718 | Daman and Diu, Gujarat, Dadra and Nagar Haveli |
| Bengaluru | C/o Reserve Bank of India,10/3/8, Nrupathunga Road, Bengaluru 560 001 Email : bobangalore@rbi.org.in | 080 2221 0771 or 080 2227 5629 | Karnataka |
| Bhopal | C/o Reserve Bank of India, Hoshangabad Road, Post Box Number 32, Bhopal 462 011 Email : bobhopal@rbi.org.in | 0755 2573 772 or 0755 2573 776 | Chhattisgarh, Madhya Pradesh |
| Bhubaneswar | C/o Reserve Bank of India,Pt. Jawaharlal Nehru Marg, Bhubaneswar 751 001 Email : bobhubaneswar@rbi.org.in | 0674 2396 207 or 0674 2396 008 | Odisha |
| Chandigarh | C/o Reserve Bank of India, New Office Building, Sector 17, Central Vista, Chandigarh 160 017 Email : bochandigarh@rbi.org.in | 0172 2721 109 or 0172 2721 011 | Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab |
| Chennai | C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Email : bochennai@rbi.org.in | 044 2539 9170 or 044 2539 5963 0r 044 2539 9159 | Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands |
| Guwahati | C/o Reserve Bank of India, Station Road, Pan Bazar,Guwahati 781 001 Email : boguwahati@rbi.org.in | 0361 2542 556 or 0361 2540 445 | Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura |
| Hyderabad | C/o Reserve Bank of India, 6-1-56, Secretariat Road, Saifabad, Hyderabad 500 004 Email : bohyderabad@rbi.org.in | 040 2321 0013 or 040 2324 3970 | Andhra Pradesh, Telangana |
| Jaipur | C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box Number 12, Jaipur 302 004 Email : bojaipur@rbi.org.in | 0141 5107 973 or 0141 5101 331 | Rajasthan |
| Kanpur | C/o Reserve Bank of India, M.G. Road, Post Box Number 82, Kanpur 208 001 Email : bokanpur@rbi.org.in | 0512 2306 278 or 0512 2303 004 | Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand |
| Kolkata | C/o Reserve Bank of India,15, Netaji Subhash Road, Kolkata 700 001 Email : bokolkata@rbi.org.in | 033 2230 4982 or 033 2230 5899 | Sikkim, West Bengal |
| Mumbai | C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai – 400 008 Email : bomumbai@rbi.org.in | 022 23022028 or 022 23022024 | Maharashtra, Goa |
| New Delhi | C/o Reserve Bank of India, Sansad Marg, New Delhi Email : bonewdelhi@rbi.org.in | 011 2372 5445 or 011 2371 0882 | Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Jammu and Kashmir, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts) |
| Patna | C/o Reserve Bank of India Patna-800 001 Email : bopatna@rbi.org.in | 0612 232 2569 or 0612 232 3734 | Jharkhand, Bihar |
| Thiruvananthapuram | C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Email : bothiruvananthapuram@rbi.org.in | 0471 233 2723 or 0471 232 3959 | Lakshadweep and Mahe Region of Puducherry, Kerala |
| New Delhi (II) | C/o Reserve Bank of India Sansad Marg, New Delhi Email : bomumbai@rbi.org.in | 011 23724856 | Haryana and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
| Dehradun | C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun – 248 001 | 0135 2742003 | Uttarakhand and seven districts of Uttar Pradesh |
| Ranchi | C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 | 0771 2242566 | Chhattisgarh |
| Jammu | C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 | 0191 2477617 | State of Jammu and Kashmir |