Vijaya Bank is a public sector bank in India and it has its corporateoffice in Bangalore, Karnataka, India. The bank become a scheduled bank in 1958 and was nationalizedon 15th April 1980. At present the bank is operating under a network of about 1627 branches and 1388 ATMs. Vijaya bank is a well – established financial institution in India and especially in Karnataka.
It also offers a wide range of products and services to its customers which are:
- Loans
- Savings account
- Term deposit
- NRI (Non Resident of India) Banking
- Credit Card
For the convenience of the customers, the bank also offers credit card customer care service to assist the customers in time of need. In this article we will discuss Vijaya Bank credit card customer care services.
Contents
- 1 Vijaya Bank Credit Card Customer Care Toll – Free Number
- 2 How to Block a Credit Card Through SMS
- 3 SMS Alerts Customer Care of Vijaya Bank
- 4 Vijaya Bank Credit Card Customer Care Email ID
- 5 Vijaya Bank Debit Card Customer Care Numbers and e-mail ID
- 6 Internet Banking – VNET Banking Customer Care Numbers and e-mail ID
- 7 Vijaya Bank Customer Care for Account-related Queries
- 8 Vijaya Bank Customer Care for all Products/Services
- 9 Vijaya Bank Customer Care for NRI Customers
- 10 Vijaya Bank Grievance Redressal
- 11 Vijaya Bank Online Grievance Redressal
Vijaya Bank Credit Card Customer Care Toll – Free Number
Vijay bank provides 24 * 7 customer care number to assist you resolve your query or issue:
| 1800 425 5885 |
| 1800 425 9992 |
| 1800 425 4066 |
How to Block a Credit Card Through SMS
If you wish to block your credit card through SMS you can do so by following the below mentioned format:
BLOCK VIJ XXXX (XXXX is the last 4 digits of your credit card number).
The credit card will be blocked and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.
SMS Alerts Customer Care of Vijaya Bank
You can give your feedback whether you are satisfied with the service or not.
- If you are happy with Vijaya Bank Credit Card Customer Care you can message “HPY Y”.
- If you are unhappy, you can send “HPY N”.
And send the message to 09844213910.
Vijaya Bank Credit Card Customer Care Email ID
You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.
- You can email cardsupport@vijayabank.co.infor card related queries
- You can also use customercomfortcell@vijayabank.co.in which is a single platform to address all grievances
- NRIs can use nricustomercell@vijayabank.co.in
Vijaya Bank Debit Card Customer Care Numbers and e-mail ID
For all the debit card related queries/complaints/feedback, you can call the 24/7 customer care helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
Alternatively, you can also send an e-mail to
- debitccc@vijayabank.co.in or
- debitcard@vijayabank.co.in or
- ccd@vijayabank.co.in
Internet Banking – VNET Banking Customer Care Numbers and e-mail ID
Any queries/concerns related to internet banking and VNET banking services can be cleared by calling Vijaya Bank’s toll free customer helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
- You can also contact Bangalore head office at 080 -25584066
- You can also write an e-mail regarding all your internet banking queries to vnetbanking@vijayabank.co.in
To know the details of opening a new account with Vijaya Bank, residents of Delhi, Hyderabad, Mumbai and Bengaluru can give a missed call to 09243210480.
The bank representative will give a call back allowing you to clear all your queries regarding new account opening with the bank.
For balance enquiry of your savings account you can call 1800 103 5525
To know the recent transactions or mini-statement, you can dial 1800 103 5535
Vijaya Bank Customer Care for all Products/Services
You can use the common toll free numbers to get information related to any products/services offered by the bank.
You can also visit the nearest bank branch to clear all your concerns. You can get the details of all Vijaya Bank branches and ATMs, by visiting the page ‘Find a Branch/ATM’ on the bank’s website.
If you are residing in Bengaluru, you can also walk-in to the bank’s head office or contact the same through phone. The branch address and phone number are as follows
Vijaya Bank Head office, 41/2, Trinity Circle, M.G. Road, Bengaluru – 560001
Contact number – 080 – 25584066
Vijaya Bank Customer Care for NRI Customers
Non-Resident Indians (NRIs) can call 91 80 25584066 for all their queries and concerns.
Alternatively, they can also send an e-mail to nricell@vijayabank.co.in describing their concern.
A helpline is available at the bank’s International Banking Division. NRI customers can send their queries to the following address
NRI Customer Cell, International Banking Division, Head Office, 41/2, M. G. Road, Bangalore – 560 001
Vijaya Bank Grievance Redressal
For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.
Vijaya Bank holds a Customer Meet on the 15th of every month, or the following working day in case of holidays. On this day, any customer can meet the executives of the bank and the branch head to address their issues. No appointment is required.
For immediate redressal, you can meet the Manager of the branch, where your account is maintained
If you’re not satisfied with the resolution or if the issue is not addressed properly, you can escalate it to the concerned Regional Manager
Next level escalation is to the Nodal Officer of the bank who is designated to deal with customer complaints/grievances
You can either contact the Chief Grievance Redressal Officer/Nodal Officer, who is available in the Bengaluru office or approach your region specific customer contact cell nodal officer. The contact numbers and e-mail addresses of all the nodal officers are listed below.
Customer Comfort Cell, Head Office, 41/2, M. G. Road, Bangalore – 560 001.
Contact number – 080 – 25584066 (Ext-133)
Fax – 080 – 25584236
List of Vijaya Bank’s Nodal officers/redressal officers
| Region | Contact Details | E-mail address |
| Ahmedabad | 9687638102 | roahmpro@vijayabank.co.in |
| Bhopal | 7804844753 | robhpucustomercontactcell@vijayabank.co.in |
| Bangalore – North | 9980117579 | robanccc@vijayabank.co.in |
| Bangalore – South | 080-25595943 | roblrscccell@vijayabank.co.in |
| Chennai | 9000551799 | chennaicustomercell@vijayabank.co.in |
| Chandigarh | 8840137239 | chplanning@vijayabank.co.in |
| Coimbatore | 9629078700 | rocoimbatoreper@vijayabank.co.in |
| Delhi | 7011492061 | rodelhimsmehub@vijayabank.co.in |
| Guwahati | 9835244987 | roguwmarketing@vijayabank.co.in |
| Hyderabad | 8105915723 | rohydcustomercontactcell@vijayabank.co.in |
| Hassan | 9964399269 | rohaslegal@vijayabank.co.in |
| Hubli | 7506027708, 9455111429 | hublimsc9191@vijayabank.co.inrohubmarketing@vijayabank.co.in |
| Jaipur | 7424873122 | rojaiplanning@vijayabank.co.in |
| Kozhikode | 0495-2767133, 9500277332 | rokozmarketing@vijayabank.co.in |
| Kochi | 9446449106 | planningkochi@vijayabank.co |
| Kalaburagi | 9884871843 | rokalpersonnel@vijayabank.co.in |
| Kolkata | 033-22262163 | rajabhashakol@vijayabank.co.in |
| Lucknow | 0522-2349739 | rolucknowccc@vijayabank.co.in |
| Ludhiana | 8970795447 | roludcccell@vijayabank.co.in |
| Mandya | 8971709996 | romandpersonnel@vijayabank.co.in |
| Meerut | 7830417111 | romeeplanning@vijayabank.co.in |
| Mysore | 8310381493 | romysplanning@vijayabank.co.in |
| Mumbai | 8433880227 | mum.planning@vijayabank.co.in |
| Mangalore | 9449314884 | romangalorelegal@vijayabank.co.in |
| Nagpur | 9763330908 | ronagpurcredit@vijayabank.co.in |
| Pune | 9767517998 | ropun.marketing@vijayabank.co.in |
| Patna | 9970998127 | ropatmarketing@vijayabank.co.in |
| Surat | 9971969943 | rosuratplanning@vijayabank.co.in |
| Shimoga | 9164134700 | roshicreditretail@vijayabank.co.in |
| Udupi | 9164697553 | personneludp@vijayabank.co.in |
| Visakhapatnam | 0891-2555602, 9849946968 | rovisplanning@vijayabank.co.in |
| Vijayawada | 8600115181 | vij.planning@vijayabank.co.in |
If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.
Contact the Banking Ombudsman under the Banking Ombudsman Scheme- 2006.
Contact the District Consumer Forums under Consumer Protection Act. 1985.
Write to Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi -110 001.
Vijaya Bank Online Grievance Redressal
Vijaya Bank also provides an online platform to raise customer grievances/complaints. The online form termed as ‘Standard Public Grievance Redressal System’ is available in the bank’s website under the ‘Helpdesk>Complaints & Grievances’ page.
Customers need to enter the required details such as the account number, branch name against which they would like to raise the complaint, personal details such as name, contact number and address, and the details of the complaint.
Customers can also check status of grievances submitted online. ‘Know Your Complaints
/ Grievance (SPGRS) status’ is available on the same ‘Complaints & Grievances’ page. Customers just need to enter the complaint registered number, mobile number to track the status of their complaint.