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The Vijaya Bank is a public sector bank of India. The bank was established in the year 1931. The bank has its headquarters in Bangalore, Karnataka India. It is one of the nationalized banks in India. The bank has a wide network of 2031 branches and over 4000 customer touch points including 2001 ATMs. The bank offers a wide range of financial products and services to its customers through various channels. One of its services is the “Savings Account” which we will be talking about in this article.
How to Open a Vijaya Bank Savings Account
Vijaya Bank provides online as well as the offline mode to open an account. In online mode of application, the candidates can open the account online by visiting the bank’s website. Visit the bank’s website, click on the “Online SB Account Opening” Tab which is located on the right side of the page. Fill in the application form with required details. After filling the application form click on “Save and Continue” option. Then select your nearest bank branch and time slot and complete the account opening process.
In the offline mode of account opening, you can visit the nearest bank branch and apply for an account. Fill in the account opening form and submit it along with the mentioned documents to activate your Savings Account.
Types of Vijaya Bank Savings Account
The Vijaya Bank has different types of Bank’s Savings Account as per the requirement of the customers.
V Payroll Savings Account
This is a basic saving account that is exclusively for the salaried employees, such as working in the Government Firms, Private Companies, and Institutions. You can open at least 10 accounts, with each account holder earning above Rs 5000 per month. This is a zero-balance account with a concession of 50% on the Demand Draft, standing instructions and other remittances. The account holders can get an access to the Internet banking and Demat Facilities and will also receive a free Debit Card (if eligible). The account holders will also enjoy the withdrawals of up to Rs 20, 000 from ATMs.
V Genuth Savings Account
This savings account is mainly for your children. This is a zero-balance account and can be opened on the birth of a child. The first deposit will be as low as Rs 10. This is a single account holder. The guardians or the parents can operate the account till the child reaches the age of 18 years. The features of this account include free money transfers from the parent’s account to the children’s account, Internet Banking Facility, Cheque Books (for the children above 12 years). The holders will also receive a concession of 0.50% on the Education Loan Rates.
V Balika Savings Account
This is a zero-balance account that can be opened by a girl who is below 16 years of age. The girl must be:
- Scheduled Caste/ Scheduled Tribes students who have cleared Class VIII.
- She must be unmarried.
- Students of the Kasturba Gandhi Balika Vidyalaya and must have cleared Class VIII. Non-ST/SC Girl Students also qualify.
- Enrolled in Class IX in any Indian State or Union Territory school that is Government-run and run by the Local Bodies.
This is a term deposit account where the Government scheme incentive money will be deposited and the cumulative interest will be paid out as per the domestic term deposit rates. The deposits are maintained till the child reaches 10 years of age.
V Platinum Savings Account
This savings account offers the account holders a number of privileges along with many add-on benefits such as 100 free cheques leaves every year. A Debit card is also issued for free and there are no charges applied for opening a Demat Account. The additional benefits include free credit card with first-year charges and waived and accidental death insurance cover worth Rs 1 Lakhs. These benefits are subjected to the maintenance of the minimum balance.
Vijaya Saral Savings Account
This account is a single holder account and can be opened with a starting deposit of just Rs 10. There are no charges for non-maintenance of the account balance. The maximum withdrawal in a year is Rs 36. There are no folio charges for this account.
V Basic Small Savings Account
This savings account provides basic banking functions and activities. This account is for those who can comply with the Know Your Customer (KYC) Norms. The holders will not be charged with the Government issued cheques and can receive money through NEFT/RTGS Facility. This account is a zero-balance account and the initial deposit is Rs 10 and above. The Holders are eligible for a Ru Pay Debit Card or an ATM Card if in case they do not possess a PAN Card. If the account holder id having this account, the holders cannot operate with any other accounts with the bank.
V Basic Savings Bank Deposit- Small Account
This account is for the individuals who do not possess all the KYC Documents. The features and facilities are same to that of the V Basic Small Savings Account, but you will not be able to withdraw or transfer amounts above Rs 10, 000 in a month. The balance of the account will not be more than Rs 50, 000 at any stage and the total credits must be below Rs 1 Lakh per financial year.
Minimum Balance Requirements of the Vijaya Bank Savings Account
The Vijaya Savings Account offers different minimum balance depending on the type of the account, targeted customers and geographical location. Below is the lists of the balance requirements for the Bank’s Savings Account:
Type of Savings Account
Minimum Balance Requirement
V Payroll Savings Account
V Genuth Savings Account
V Balika Savings Account
V Platinum Savings Account
Metro- Rs. 50, 000
Urban- Rs. 25, 000
Semi-Urban- Rs. 15, 000
Rural- Rs. 10, 000
Vijaya Saral Savings Account
V Basic Savings Bank Deposit Account
V Basic Savings Bank Deposit – Small Account
Rate of Interests Offered by the Vijaya Bank Savings Account
The Vijaya Bank provides a rate of interest of 4% per annum, unless specified.
Eligibility Criteria Required While Opening a Vijaya Bank Savings Account
The following list of the individuals are eligible to open a Vijaya Bank Savings Account:
- Individuals (Single and Joint Account Holder)
- Hindu Undivided Families (HUFs).
- Minors (who are jointly held with a parent or a guardian)
- Minors above 12 years of age (have to furnish the proof of date of birth)
- Officers, Trusts, Associations, Clubs, Schools and Religious Institutions.
Documents Required for Vijaya Bank Savings Account Opening
The following documents have to be submitted for opening a Vijaya Bank Savings Account. The lists of the documents are mentioned below:
- Passport-Sized Photographs
- Proof of Residence
- Proof of Identity
Proof of Residence Documents
The applicants can provide any one of the documents towards the proof of residence:
- Bank Account Statement
- Utility Bills such as the Telephone Bills, Electricity Bills etc.
- Ration Card
- Letter from each applicant’s employer.
- Voter ID Card
Proof of Identity Documents
The applicant can submit any one of the following documents as the Proof of Identity Documents:
- Permanent Account Number (PAN)
- Valid Driving License
- Government issued Photo Identity Card.
- A Letter issued by a Public Authority or the Public Servant confirming the identity and the residence of the applicant subjected to the bank’s satisfaction.
Vijaya Bank is a public sector bank in India and it has its corporateoffice in Bangalore, Karnataka, India. The bank become a scheduled bank in 1958 and was nationalizedon 15th April 1980. At present the bank is operating under a network of about 1627 branches and 1388 ATMs. Vijaya bank is a well – established financial institution in India and especially in Karnataka.
It also offers a wide range of products and services to its customers which are:
- Savings account
- Term deposit
- NRI (Non Resident of India) Banking
- Credit Card
For the convenience of the customers, the bank also offers credit card customer care service to assist the customers in time of need. In this article we will discuss Vijaya Bank credit card customer care services.
Vijaya Bank Credit Card Customer Care Toll – Free Number
Vijay bank provides 24 * 7 customer care number to assist you resolve your query or issue:
|1800 425 5885|
|1800 425 9992|
|1800 425 4066|
How to Block a Credit Card Through SMS
If you wish to block your credit card through SMS you can do so by following the below mentioned format:
BLOCK VIJ XXXX (XXXX is the last 4 digits of your credit card number).
The credit card will be blocked and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.
SMS Alerts Customer Care of Vijaya Bank
You can give your feedback whether you are satisfied with the service or not.
- If you are happy with Vijaya Bank Credit Card Customer Care you can message “HPY Y”.
- If you are unhappy, you can send “HPY N”.
And send the message to 09844213910.
Vijaya Bank Credit Card Customer Care Email ID
You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.
- You can email email@example.com card related queries
- You can also use firstname.lastname@example.org which is a single platform to address all grievances
- NRIs can use email@example.com
Vijaya Bank Debit Card Customer Care Numbers and e-mail ID
For all the debit card related queries/complaints/feedback, you can call the 24/7 customer care helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
Alternatively, you can also send an e-mail to
- firstname.lastname@example.org or
- email@example.com or
Internet Banking – VNET Banking Customer Care Numbers and e-mail ID
Any queries/concerns related to internet banking and VNET banking services can be cleared by calling Vijaya Bank’s toll free customer helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.
- You can also contact Bangalore head office at 080 -25584066
- You can also write an e-mail regarding all your internet banking queries to firstname.lastname@example.org
Vijaya Bank Customer Care for Account-related Queries
To know the details of opening a new account with Vijaya Bank, residents of Delhi, Hyderabad, Mumbai and Bengaluru can give a missed call to 09243210480.
The bank representative will give a call back allowing you to clear all your queries regarding new account opening with the bank.
For balance enquiry of your savings account you can call 1800 103 5525
To know the recent transactions or mini-statement, you can dial 1800 103 5535
Vijaya Bank Customer Care for all Products/Services
You can use the common toll free numbers to get information related to any products/services offered by the bank.
You can also visit the nearest bank branch to clear all your concerns. You can get the details of all Vijaya Bank branches and ATMs, by visiting the page ‘Find a Branch/ATM’ on the bank’s website.
If you are residing in Bengaluru, you can also walk-in to the bank’s head office or contact the same through phone. The branch address and phone number are as follows
Vijaya Bank Customer Care for NRI Customers
Non-Resident Indians (NRIs) can call 91 80 25584066 for all their queries and concerns.
Alternatively, they can also send an e-mail to email@example.com describing their concern.
A helpline is available at the bank’s International Banking Division. NRI customers can send their queries to the following address
Vijaya Bank Grievance Redressal
For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.
Vijaya Bank holds a Customer Meet on the 15th of every month, or the following working day in case of holidays. On this day, any customer can meet the executives of the bank and the branch head to address their issues. No appointment is required.
For immediate redressal, you can meet the Manager of the branch, where your account is maintained
If you’re not satisfied with the resolution or if the issue is not addressed properly, you can escalate it to the concerned Regional Manager
Next level escalation is to the Nodal Officer of the bank who is designated to deal with customer complaints/grievances
You can either contact the Chief Grievance Redressal Officer/Nodal Officer, who is available in the Bengaluru office or approach your region specific customer contact cell nodal officer. The contact numbers and e-mail addresses of all the nodal officers are listed below.
List of Vijaya Bank’s Nodal officers/redressal officers
|Region||Contact Details||E-mail address|
|Bangalore – Northfirstname.lastname@example.org|
|Bangalore – Southemail@example.com|
If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.
Contact the Banking Ombudsman under the Banking Ombudsman Scheme- 2006.
Contact the District Consumer Forums under Consumer Protection Act. 1985.
Write to Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi -110 001.
Vijaya Bank Online Grievance Redressal
Vijaya Bank also provides an online platform to raise customer grievances/complaints. The online form termed as ‘Standard Public Grievance Redressal System’ is available in the bank’s website under the ‘Helpdesk>Complaints & Grievances’ page.
Customers need to enter the required details such as the account number, branch name against which they would like to raise the complaint, personal details such as name, contact number and address, and the details of the complaint.
Customers can also check status of grievances submitted online. ‘Know Your Complaints
/ Grievance (SPGRS) status’ is available on the same ‘Complaints & Grievances’ page. Customers just need to enter the complaint registered number, mobile number to track the status of their complaint.