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Vijaya Bank Credit Card Customer Care Number | Toll Free 24 * 7

Vijaya Bank is a public sector bank in India and it has its corporateoffice in Bangalore, Karnataka, India. The bank become a scheduled bank in 1958 and was nationalizedon 15th April 1980. At present the bank is operating under a network of about 1627 branches and 1388 ATMs. Vijaya bank is a well – established financial institution in India and especially in Karnataka.

It also offers a wide range of products and services to its customers which are:

  • Loans
  • Savings account
  • Term deposit
  • NRI (Non Resident of India) Banking
  • Credit Card

For the convenience of the customers, the bank also offers credit card customer care service to assist the customers in time of need. In this article we will discuss Vijaya Bank credit card customer care services.

Vijaya Bank Credit Card Customer Care Toll – Free Number

Vijay bank provides 24 * 7 customer care number to assist you resolve your query or issue:

1800 425 5885
1800 425 9992
1800 425 4066

How to Block a Credit Card Through SMS

If you wish to block your credit card through SMS you can do so by following the below mentioned format:

BLOCK VIJ XXXX (XXXX is the last 4 digits of your credit card number).

The credit card will be blocked and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.

SMS Alerts Customer Care of Vijaya Bank

You can give your feedback whether you are satisfied with the service or not.

  • If you are happy with Vijaya Bank Credit Card Customer Care you can message “HPY Y”.
  • If you are unhappy, you can send “HPY N”.

And send the message to 09844213910.

Vijaya Bank Credit Card Customer Care Email ID

You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.

  • You can email cardsupport@vijayabank.co.infor card related queries
  • You can also use customercomfortcell@vijayabank.co.in which is a single platform to address all grievances
  • NRIs can use nricustomercell@vijayabank.co.in

Vijaya Bank Debit Card Customer Care Numbers and e-mail ID

For all the debit card related queries/complaints/feedback, you can call the 24/7 customer care helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.

Alternatively, you can also send an e-mail to

  • debitccc@vijayabank.co.in or
  • debitcard@vijayabank.co.in or
  • ccd@vijayabank.co.in

Internet Banking – VNET Banking Customer Care Numbers and e-mail ID

Any queries/concerns related to internet banking and VNET banking services can be cleared by calling Vijaya Bank’s toll free customer helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.

  • You can also contact Bangalore head office at 080 -25584066
  • You can also write an e-mail regarding all your internet banking queries to vnetbanking@vijayabank.co.in

Vijaya Bank Customer Care for Account-related Queries

To know the details of opening a new account with Vijaya Bank, residents of Delhi, Hyderabad, Mumbai and Bengaluru can give a missed call to 09243210480.

The bank representative will give a call back allowing you to clear all your queries regarding new account opening with the bank.

For balance enquiry of your savings account you can call 1800 103 5525

To know the recent transactions or mini-statement, you can dial 1800 103 5535

Vijaya Bank Customer Care for all Products/Services

You can use the common toll free numbers to get information related to any products/services offered by the bank.

You can also visit the nearest bank branch to clear all your concerns. You can get the details of all Vijaya Bank branches and ATMs, by visiting the page ‘Find a Branch/ATM’ on the bank’s website.

If you are residing in Bengaluru, you can also walk-in to the bank’s head office or contact the same through phone. The branch address and phone number are as follows

Address

Vijaya Bank Head office, 41/2, Trinity Circle, M.G. Road, Bengaluru – 560001

Contact number –  080 – 25584066

Vijaya Bank Customer Care for NRI Customers

Non-Resident Indians (NRIs) can call 91 80 25584066 for all their queries and concerns.

Alternatively, they can also send an e-mail to nricell@vijayabank.co.in describing their concern.

A helpline is available at the bank’s International Banking Division. NRI customers can send their queries to the following address

Address

NRI Customer Cell, International Banking Division, Head Office, 41/2, M. G. Road, Bangalore – 560 001

Vijaya Bank Grievance Redressal

For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.

Vijaya Bank holds a Customer Meet on the 15th of every month, or the following working day in case of holidays. On this day, any customer can meet the executives of the bank and the branch head to address their issues. No appointment is required.

For immediate redressal, you can meet the Manager of the branch, where your account is maintained

If you’re not satisfied with the resolution or if the issue is not addressed properly, you can escalate it to the concerned Regional Manager

Next level escalation is to the Nodal Officer of the bank who is designated to deal with customer complaints/grievances

You can either contact the Chief Grievance Redressal Officer/Nodal Officer, who is available in the Bengaluru office or approach your region specific customer contact cell nodal officer. The contact numbers and e-mail addresses of all the nodal officers are listed below.

Vijaya Bank’s Chief Grievance Redressal Officer Address

Customer Comfort Cell, Head Office, 41/2, M. G. Road, Bangalore – 560 001.

Contact number – 080 – 25584066 (Ext-133)

Fax –  080 – 25584236

List of Vijaya Bank’s Nodal officers/redressal officers

Region Contact Details E-mail address
Ahmedabad 9687638102 roahmpro@vijayabank.co.in
Bhopal 7804844753 robhpucustomercontactcell@vijayabank.co.in
Bangalore – North 9980117579 robanccc@vijayabank.co.in
Bangalore – South 080-25595943 roblrscccell@vijayabank.co.in
Chennai 9000551799 chennaicustomercell@vijayabank.co.in
Chandigarh 8840137239 chplanning@vijayabank.co.in
Coimbatore 9629078700 rocoimbatoreper@vijayabank.co.in
Delhi 7011492061 rodelhimsmehub@vijayabank.co.in
Guwahati 9835244987 roguwmarketing@vijayabank.co.in
Hyderabad 8105915723 rohydcustomercontactcell@vijayabank.co.in
Hassan 9964399269 rohaslegal@vijayabank.co.in
Hubli 7506027708, 9455111429 hublimsc9191@vijayabank.co.inrohubmarketing@vijayabank.co.in
Jaipur 7424873122 rojaiplanning@vijayabank.co.in
Kozhikode 0495-2767133, 9500277332 rokozmarketing@vijayabank.co.in
Kochi 9446449106 planningkochi@vijayabank.co
Kalaburagi 9884871843 rokalpersonnel@vijayabank.co.in
Kolkata 033-22262163 rajabhashakol@vijayabank.co.in
Lucknow 0522-2349739 rolucknowccc@vijayabank.co.in
Ludhiana 8970795447 roludcccell@vijayabank.co.in
Mandya 8971709996 romandpersonnel@vijayabank.co.in
Meerut 7830417111 romeeplanning@vijayabank.co.in
Mysore 8310381493 romysplanning@vijayabank.co.in
Mumbai 8433880227 mum.planning@vijayabank.co.in
Mangalore 9449314884 romangalorelegal@vijayabank.co.in
Nagpur 9763330908 ronagpurcredit@vijayabank.co.in
Pune 9767517998 ropun.marketing@vijayabank.co.in
Patna 9970998127 ropatmarketing@vijayabank.co.in
Surat 9971969943 rosuratplanning@vijayabank.co.in
Shimoga 9164134700 roshicreditretail@vijayabank.co.in
Udupi 9164697553 personneludp@vijayabank.co.in
Visakhapatnam 0891-2555602, 9849946968 rovisplanning@vijayabank.co.in
Vijayawada 8600115181 vij.planning@vijayabank.co.in

If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.

Contact the Banking Ombudsman under the Banking Ombudsman Scheme- 2006.

Contact the District Consumer Forums under Consumer Protection Act. 1985.

Write to Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi -110 001.

Vijaya Bank Online Grievance Redressal

Vijaya Bank also provides an online platform to raise customer grievances/complaints. The online form termed as ‘Standard Public Grievance Redressal System’ is available in the bank’s website under the ‘Helpdesk>Complaints & Grievances’ page.

Customers need to enter the required details such as the account number, branch name against which they would like to raise the complaint, personal details such as name, contact number and address, and the details of the complaint.

Customers can also check status of grievances submitted online. ‘Know Your Complaints

/ Grievance (SPGRS) status’ is available on the same ‘Complaints & Grievances’ page. Customers just need to enter the complaint registered number, mobile number to track the status of their complaint.

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