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SBI Credit Card Customer Care Number 24 X 7 | State Bank Of India
State Bank of India or SBI is an Indian multinational public sector banking and financial institution in India. State Bank of India(SBI) is a government-owned corporation which is headquartered in Mumbai. Along with its 5 associate banks, it has a network of over 13000 branches which are located across most remote parts of India which caters to the people from all works of life.
The SBI Bank offers various products and services which are as follows:
- SBI savings account
- SBI deposits
- Loans
- SBI cards such as credit, debit etc.
Apart from above mentioned products, SBI Credit Card Customer Care services to its customers and through this customer care department all the issues of the customers will be addressed here.
If you have any queries whether general or regarding your SBI Credit Card, SBI offers 24*7, toll–free SBI Credit Card Customer Care service to provide a satisfactory resolution to its customers.
There are various ways to reach SBI Credit Card Customer Care such as through SMS, Tele–Calling, e-Mail etc.
| Some Relevant Links | |
| SBI Bank Saving Account | Click Here |
| SBI Credit Cards | Click Here |
| Check SBI Bank Account Balance | Click Here |
| SBI PPF Account | Click Here |
| Link Aadhaar Card With SBI Bank Account | Click Here |
| SBI Bank IFSC Code | Click Here |
SBI Credit Card Customer Care Phone Numbers
You can get in touch with the SBI Credit Card Customer Care by calling on their dedicated helpline numbers. You can use the toll–free numbers to contact the bank’s executives and get your queries resolved through the IVRS (Interactive Voice Response System). You can also choose to get your concern addressed by contacting SBI through Twitter or sending an SMS to the customer care number.
Toll – Free Numbers for SBI Credit Card Customer Support
You can download the below-mentioned toll–free helpline numbers to get in touch with the SBI representatives who will answer your queries about SBI credit cards:
| SBI Toll – Free Number | 1800 180 1290 |
| SBI Customer Care Numbers – IVRS | 1860 180 1290 |
| SBI Customer Service | 39 02 02 02 (Prefix the local STD code) |
SBI Credit Card Customer Care Phone Numbers City – Wise
You can refer to the below-mentioned table to get your SBI credit card customer care numbers for your state or region. Take a note of the SBI credit card customer care city – wise phone numbers:
| Bangalore | 080 – 2594 3030 |
| Delhi | 011 – 2336 1631, 011 – 2334 5756, 011 – 2336 1070 |
| Mumbai | 022 – 2644 5532, 022 – 2644 5533 |
| Chennai | 044 – 2821 4635 |
| Hyderabad | 040 – 2475 6925 |
SBI Credit Card Customer Care – SMS Number
If you have lack of time and need a resolution right away, you can get it through SMS also. You can send an SMS to SBI cards Customer Care from your registered mobile number in order to get a call back from SBI representatives.
| To get credit card account information | SMS “HELP” to 5676791 |
| To get a call back from SBI representatives | SMS “PROBLEM” to 92125 00888 and you will receive a call back within 48 hours |
You can take a note of some more SMS banking number:
| Kind of information needed | Send an SMS to 5676791 |
| Balance enquiry | BAL (Space) Last 4 digits of your SBI card |
| Available credit and cash limit | AVAIL (Space) Last 4 digits of your SBI card |
| Block your lost or stolen card | BLOCK (Space) Last 4 digits of your SBI card |
| Last payment status | PAYMENT (Space) Last 4 digits of your SBI card |
| Reward point summary | REWARD (Space) Last 4 digits of your SBI card |
| Subscribe to e – statement | ESTMT (Space) Last 4 digits of your SBI card |
| Request for duplicate statements | DSTMT XXXX MM (Statement Month in MM) |
SBI Credit Card Customer Care on Twitter
If you are well–versed in social media, you can connect with SBI Cards on twitter to get your queries and concerns resolved in an instant
| SBI Customer Care on Twitter | Use@SBICard_Connect to reach out to SBI card representatives |
SBI Credit Card Customer Care Email ID
If you wish to mail, you can drop an email in below-mentioned email Ids to hear quickly from the bank
| SBI Credit Card Customer Care Mail ID | feedback@sbicard.com |
| SBI Credit Card Customer Care – Nodal Officer | Nodalofficer@sbicard.com |
Once you have raised your issue to the bank, SBI cards will provide you a resolution in not more than 8 working days.
SBI Credit Card Customer Care Nodal / Escalation Contact Details
If you don’t receive a satisfactory response from the bank, you can then raise your concern to the Customer Service Head or the Chief Executive Officer at the mail id given below
| Customer Service Head | CustomerServiceHead@sbicard.com |
| Chief Executive Officer | CEO@sbicard.com |
SBI Credit Card Customer Care Postal Address
If you wish to write to them you can do so by sending a postal mail and seek a resolution to your SBI credit card related queries and concerns. Your request in writing should be sent to any one of the following mentioned below:
SBI Card,
P.O. Bag 28, GPO,
New Delhi – 110001
Or
Head Office
SBI Cards,
Correspondence Department, DLF Infinity Towers,
Tower C, 10 – 12 Floor, Block 2, Building – 3,
DLF Cyber City, Gurgaon – 122002, Haryana, India
SBI Credit Card Customer Care – Grievance Redressal
If you don’t receive any satisfactory resolution from the above-mentioned contact details, you can then escalate your issues to the bank’s higher officials. The detailed grievance redressal process of SBI is mentioned below:
Level 1 – Contact SBI Branch Manager
Follow the below mentioned steps to proceed with the grievance redressal procedures:
- Contact SBI Credit Card Customer Care – 1800 425 3800 / 1800 112 211
- You can also send an SMS in order to get a call bank – UNHAPPY to 8008202020
- You can also send an online complaint/feedback form available on the SBI website
- Contact SBIs Branch Manager (the manager of the branch where you maintain your account)
Level 2 – Contact Network Nodal Officer
If you don’t get a resolution within 10 days of your raised complaint through the aforementioned means, you can then contact SBIs Network Nodal Officer of your state/city:
The list of Network Nodal Officers for each state is provided below. You can find your state / city specific officer and reach him through phone, fax, or email:
|
City / State |
Address | Grievance Cell Contact Numbers |
Grievance Cell e – mail Address |
| Ahmadabad (state of Gujarat and Union Territories of Daman and Dadra and Nagar Haveli) | General Manager State Bank of India, Local Head Office, Bhadra, Ahmadabad – 380 001 | 079 – 255 10883 079 – 25506648, 079 – 25506050
Fax: 079 – 25506648 |
Agmcustomer.lhoahm@sbi.co.in |
| Bangalore (state of Karnataka) | General Manager State Bank of India, Local Head Office, 65n St. Marks Road, Bangalore – 560 001 | 080 – 2594 3030, 080 – 2594 3500
Fax: 080 – 2212 4018, 080 – 2594 3125 |
Agmcustomer.lhoban@sbi.co.in |
| Kolkata (States of West Bengal, Sikkim and U.T of Andaman and Nicobar Islands) | General Manager State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700 001 | 033 – 2248 9333, 033 – 2243 6531, 033 – 2262 4954
Fax: 033 – 2243 5128, 033 – 2243 5128 |
Agcustomer.lhokol@sbi.co.in |
| Bhopal (States of Madhya Pradesh and Chhattisgarh) | General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462 011 | 0755 – 4288 210, 0755 – 2576 851, 0755 – 2575 226
Fax: 0755 – 4059 200, 0755 – 2550 106 |
Agcustomer.lhobho@sbi.co.in |
| Bhubaneswar (State of Orissa) | General Manager State Bank of India, Local Head Office, III / I, Pt. J.L Nehru Marg, Bhubaneswar – 751 001 | 0674 – 2396 580, 0674 – 2396 582
Fax: 0674 – 2390 248 |
Agcustomer.lhobbhu@sbi.co.in |
| Chandigarh (Chandigarh and States of HP, J and K, Punjab and the districts of Haryana) | General Manager State Bank of India, Local Head Office, Sector 17 – B, Chandigarh – 160 017 | 0172 – 270 7391, 0172 – 270 7390, 0712 – 4567633
Fax: 0712 – 271 3968, 2720234, 4567629 |
Agmcustomer.lhochan@sbi.co.in |
| Chennai (State of Tamil Nadu and Pondicherry) | General Manager State Bank of India, Local Head Office, Circletop House, 16, College Lane, Chennai – 600 006 | 044 – 2821 4285, 044 – 28266141,
Fax: 044 – 2821 4381 |
Agmcustomer.lhoche@sbi.co.in |
| Delhi (States of Delhi, Rajasthan, Uttaranchal and part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Bagpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana, districts of Faridabad, Gurgaon and Sonepat. All districts of Uttaranchal) | General Manager State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi – 110 001 | 011 – 2340 7121, 011 – 2340 7657, 011 – 2340 744 7011, 011 2340 7484
Fax: 011 – 2336 1969 |
Agmcustomer.lhodel@sbi.co.in |
| Guwahati (7 States of North – East) | General Manager, State Bank of India, Local Head Office, AT Road, Bharalumukh, Post Box No. 103, Guwahati – 781 009 | 0361 – 2237 661, 0361 – 2237 513
Fax: 0361 –2237664, 2237819 |
Agmcustomer.lhoguw@sbi.co.in |
| Hyderabad (State of Andhra Pradesh) | General Manager, State Bank of India, local Head Office, Bank Street, Koti, Hyderabad – 500 095 | 040 – 2475 6925, 040 – 2346 6108
Fax: 040 – 2475 1010 |
Agmcustomer.lhohyd@sbi.co.in |
| Lucknow (States of UP covering districts other than those mentioned under New Delhi) | General Manager, State Bank of India, Local Head Office, New Administrative Building, Moti – Mahal Marg, Hazratganj, Lucknow – 226 001 | 0522 – 2201492, 0522 – 2201496, 0522 2234012, 0522 – 2295936
Fax: 0522 – 2282573, 2231463 |
Agmcustomer.lholuc@sbi.co.in |
| Mumbai (State of Maharshtra and Goa) | General Manager, State Bank of India, Local Head Office, Bandra Kurla Complex, Mumbai – 400 051 | 022 – 644 5525, 2644 5524, 26445532, 2644 5533, 26445432, ATM – 022 55514539, 55514540,
Housing and Personal Loan: 26445543, 26445542 Fax: 26445505, 26445535, 26445530, 26445464 |
Agmcustomer.lhomum@sbi.co.in |
| Patna (States of Bihar and Jharkhand) | General Manager, State Bank of India, Local Head Office, Judges Court Road, Patna – 800 001 | 0612 – 2209078, 0612 – 2209005, 0612 – 2209080
Fax: 0612 – 2209006, 2209072, 2238388 |
Agmcustomers.lhopat@sbi.co.in |
| Thiruvanthapuram (State of Kerala) | General Manager, State Bank of India, Local Head Office, S.S Kovli Road, Thampanoor, Thiruvanthapuram – 695 001 | 0471 – 2377228, 0471 – 2324088, 0417 – 2377116 | Agmcustomer.lhotri@sbi.co.in |
Level 3 – Approach Principal Nodal Officer
In case you don’t receive any satisfactory response from the above mentioned addresses within 5 days of your raised concerned, you can then escalate your issue to the bank’s Principal Nodal Officer. The contact details of the officers are as follows:
Address –
Principal Nodal Officer, General Manager (NBG – Coordination),
State Bank of India, Corporate Centre,
State Bank Bhavan, Madam Cama Road, Mumbai 400 021
Fax Number – 022 – 2274 2431
Email – Gm.customer@sbi.co.in
Alternatively, you can also contact the bank’s Chairman at the below mentioned address:
Address – Chairman,
State Bank of India, Corporate Centre,
“State Bank Bhavan”, Madam Cama Road
Mumbai 400 021
Fax – 022 – 2274 2431
Email – Chairmansbi.customer@sbi.co.in
If you still do not receive any satisfactory response from the bank, you can then reach out to Banking Ombudsman appointed by the Reserve Bank of India (RBI).
SBI Credit Cards | Eligibility | Apply Online | Features and Benefits
SBI or commonly known as State Bank of India is an Indian Multinational, Public Sector Banking and financial services company, which is India’s leading payment solution providers. The company is a joint venture between State bank of India and GE Capital. In 1998 they came together with the intention of developing the business of credit cards in India. The bank has branches in over 50 cities and has a customer base of 3.75 million across India. The financial institution has a net profit of Rs. 271 crore at the end of the financial year which ended in March 2016.
Credit Card is a payment card which allows you to borrow money from your bank to complete your purchase. You will be granted this card as long as you pay back the money you borrowed within the “grace period”. If you miss the grace period, you will have to pay interest. Along with credit card, the cardholder will get exclusive benefits and special privileges like travel and lifestyle deals, fuel rewards etc.
| Some Relevant Links | |
| SBI Bank Saving Account | Click Here |
| SBI Credit Card Customer Care Number | Click Here |
| Check SBI Bank Account Balance | Click Here |
| SBI PPF Account | Click Here |
| Link Aadhaar Card With SBI Bank Account | Click Here |
| SBI Bank IFSC Code | Click Here |
Various Types of SBI Credit Cards
SBI bank offers a wide range of credit cards to cater to the needs of its customers. Read the below list to know different types of SBI credit cards which fulfil both the individual and corporate segment:
Lifestyle Cards
- SBI Card ELITE
- SBI Signature Contactless Card
- SBI Advantage Signature Card
Reward Cards
- SBI Platinum Card
- SBI Advantage Platinum Card
Shopping Cards
- Simply CLICK SBI Card
- Simply SAVE SBI Card
- STYLEUP Contactless Card
- Capital First SBI Card
- Simply CLICK Advantage SBI Card
- Simply SAVE SBI Card
- SBI Gold & more Advantage Card
- TATA Platinum Card
- SBI Student plus Advantage Card
- SBI Advantage Plus Card
- FBB SBI STYLEUP Card
Travel Cards
- Air India SBI Signature Card
- Air India SBI Platinum Card
- Mumbai Metro SBI Card
- IRCTC SBI Platinum Card
- Yatra SBI Card
Banking Partnership Cards
- South Indian Bank SBI Platinum Credit Card
- South Indian Bank Simply Save SBI Card
- LVB SBI Platinum Credit Card
- LVB SBI Simply SAVE Card
- Federal Bank SBI Platinum Credit Card
- Federal Bank SBI Credit Card
- KVB SBI Signature Card
- Karur Vysya Bank – SBI Platinum Credit Card
- Karur Vysya Bank – SBI Card
- Oriental Bank of Commerce – SBI Platinum Credit Card
- Oriental Bank of Commerce – SBI Card
- Bank of Maharashtra – SBI Platinum Credit Card
- Bank of Maharashtra – SBI Card
- BMB Platinum Credit Card
- BMB Gold and More Credit Card
Why Choose SBI Credit Cards
SBI credit cards are versatile as it can serve to every lifestyle need of the customer. Be it travel, premium or lifestyle, SBI offers a plenty of options to choose from.
The bank also provides easy monthly instalments for the customers to provide the option to the customer to convert costly purchases. Also, every time you make a purchase using your SBI credit card, you can redeem the reward points against special deals and offers. Cardholders also get the benefits like utility payments using cards, travel deals, shopping discounts, cash advance facility and also balance transfer on EMI.
Features and Benefits of SBI Credit Cards
Credit cards are extremely convenient if used wisely. With a credit card, you can make a large purchase now and pay it off in smaller chunks within a grace period. There are various features and advantageous of SBI Credit Cards, read below to know more:
- SBI offers anything and everything and caters to the needs of both individuals corporate
- With SBI credit cards, customers get limited accountability, this is highly useful to protect oneself from sham transactions in case of loss of card
- SBI credit card holders can use their credit card in order to withdraw cash from over 1 million ATMs over the world
- With the help of SBI credit cards, cardholders can easily pay their utility bills online due to easy bills facility and they also get the option to convert all their purchases into EMIs
SBI Credit Card Reward Points
Let’s look at the table below to know SBI Credit Cards Reward Points:
| Card Type | General | Spend Based |
| Platinum | 2 Reward points for every 100 spent | 10 Reward points for every 100 spent on Dining, Departmental store, and International Spends |
| Signature | 2 Reward points for every 100 spent | 10 Reward points for every 100 spent on Dining, Departmental store, and International Spends |
| Simply SAVE | 1 Reward points for every 100 spent | 10 Reward points for every 100 spent on Dining, Departmental store, Grocery spends and Movies |
| Simply CLICK | 1 Reward points for every 100 spent | 10 Reward points for every 100 spent on Dining, Departmental store, Grocery spends and Movies |
How To Apply For SBI Credit Card
Credit card is one of the most enviable financial products available in the market. The constant popularity of the card is because it makes shopping experience much easy as the payment system is very convenient. The credit card comes with a lot of benefits also with every swipe the cardholder gets reward points. These benefits can be utilized to get a good amount of cash back or discount while shopping online in stores. If the cardholder accumulates all these reward points they can be compensated for amazing gifts. Cardholders can also collect AirMiles that can be compensated for Air tickets or products from an airline catalogue. Also, the cardholders can enjoy fuel surcharge as well.
Customers can apply for SBI credit cards by both online and offline method:
Apply for SBI Credit Card through Offline Mode
If any applicant prefers to go the offline way, SBI provides that facility as well. Follow the below mentioned procedure to apply for SBI Credit Card through offline method:
- Visit your nearest SBI branch
- The bank official will check your eligibility criteria
- Ask for the required form from the bank official and fill it out properly
- Submit the form once filled along with necessary documents such as proof of identity, proof of address, and income proof
- The bank official will then verify all the documents and information you have provided and decide whether you are eligible to get a credit card that you have applied for
- If you are eligible to get a credit card you will receive your Credit Card from the bank
For further query, applicants can also call on the customer care service at 39 02 02 02 or 1800 180 1290. And this service is available 24*7 on all business days of the week.
Apply for SBI Credit Card through Online Mode
Online method is the most convenient method of application. Just follow the below mentioned procedure to apply for SBI credit card:
- Visit the official website of SBI Credit Cards i.e. www.sbicard.com
- Fill out the form by providing following information:
- Name
- City
- Occupation
- Date of Birth
- Qualification
- Annual Income
- PAN number
- Email ID
- Mobile number
- OTP (One Time Password) which you will receive on your registered mobile phone number
- Before submitting cross check all the information you have provided and submit the form
- After that bank will verify all the information you have provided and check if the candidate is eligible to avail the service that they have applied for. If you pass the eligibility criteria, the bank will issue the credit card to you.
You can also send an email to the SBI bank in order to apply for the credit card.
SBI Credit Card Eligibility Criteria
- To be eligible to avail SBI Credit Card, the applicants are required to be an Indian resident who is above the age of 18 years.
- Also, the applicants are required to have a good CIBIL (Credit Information Bureau (India) Limited) score.
- CIBIL score is optional
- Also note that the income criterion varies depending on the card. And a different card has special criteria based on the usage. Do enquire with SBI about the eligibility criteria for the selected card before proceeding with the application.
Documents Required for SBI Credit Card
While applying for SBI Credit Card, the applicants are required to submit the following documents:
- PAN (Permanent Account Number) and
- One identity proof which can be either of the following
- Passport
- Voter ID
- License or Aadhaar card
Value Added Services on SBI Credit Card
Value Added Services (VAS) are services which are available at little or no cost Read the list below to know the Value Added Services (VAS) which are available with SBI Credit Card
- SBI Credit Card Insurance
- Encash Facility
- E-Statement
- Easy Money
- Flexipay
- Balance Transfer on EMI
- Balance Transfer at Low-Interest rate