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New Bank in town, Bandhan bank is an Indian banking and financial services company which is headquartered in Kolkata, West Bengal. Bandhan bank is one of the only two companies (the other being IDFC) to receive the RBI’s in – principle licence to open a bank in April last year. The last bank to start operations in India was Yes Bank in 2004.
Initially the bank has opened 501 branches, 50 ATMs, and 2,022 Door Step Service Centres (DSCs) across India. At present, the bank has 3,667 touch points pan India consisting of 840 bank branches, 2,444 Door Step Service Centres (DSCs) or banking outlets and 383 ATMs.
Bandhan Bank also offers host of products and services to its customers such as:
The bank also provide customer care facility for assisting its customers in case of any query or grievances.
Bandhan Bank Credit Card Customer Care Number
Bandhan bank does not offer a general credit card; it offers a Kisan Credit Card, in keeping with its outreach to rural areas and the agricultural sector. In case you want to apply for a Kisan Credit Card or any other doubt like if you want to know the eligibility criteria, or the required documents, you can call on the Bandhan Bank Credit Card customer Care toll free number at 1800 258 8181. This Bandhan bank customer care number is available 24 * 7. You can also use Bandhan Bank Customer Care number for any other queries you might have at the time of calling.
You can also make call back request by filling and submitting ‘Call Back’ form which is available on the bank’s website. Through the online form, you can choose to receive a call or an e – main by submitting your contact details and by submitting your contact details and by selecting the product / service. You will receive a call / e – mail from the bank’s executive shortly.
Bandhan Bank Credit Card Customer Care e – mail address
If you wish you can also drop an e – mail to Bandhan Bank by mentioning your concern / query. Also, make sure to send the e – mail through your email address or the registered e – mail address in order to receive a prompt response from the bank.
|Contact Type||E – mail Address|
|E – email@example.com|
Bandhan Bank Head Office Contact
If you wish to escalate your concern / complain on paper, you can do so by writing at the postal address mentioned below. You can find the nearest bank branch on the official website of the bank under the ‘Branch Locator’ page:
Bandhan Bank Corporate Office Contact Details
|Postal Address||Bandhan Bank, DN – 32, Sector V, Salt Lake City, Kolkata – 700 091|
|Phone||033 – 6609 0909|
|Banking Support (Phone)||033 – 6633 3333|
If you are a resident of Kolkata and wish to visit the head office, the bank is open from Monday – Saturday from 9:00 am to 6:00 pm, except on 2nd and 4th Saturday of every month.
How to Give Feedback
If you wish to give any kind of feedback or suggestions from the products and services you are receiving by the bank, you can do so by writing to the following email address:
Bandhan Bank – Grievance Redressal
In case you want to file a complaint you can lodge a complaint by mailing in the address below:
The bank will make every effort to resolve your problem. Or you can also contact the bank branch manager at the concerned branch. In case you are not satisfied with the resolution, you can contact a more senior official.
And if you are not satisfied with the way your grievance was handled, you can contact the Banking Ombudsman.
Grievance Redressal Process for Bandhan Bank
At a first step in the grievance redressal process, Bandhan bank Credit card customers can call on the helpline number i.e. 1800 258 8181
Or you can also mail the grievance to firstname.lastname@example.org.
As an alternate option, you can also fill an online form available in the bank’s website under the ‘Grievance’ page. You can also contact the head of any nearest branch in person.
In the second level, you can also contact the cluster head, if you are not satisfied with the level 1 resolution.
Cluster Heads of various branches are listed below:
|Region||Cluster Head Name||Contact Number||Email ID|
|Berhampore||Mainak Das Gupta||09836380459||Ch.email@example.com|
|Dhakuria||Subhajit Kumar Mitra||09874192288||Ch.firstname.lastname@example.org|
|Hooghly||Prosun Kr. Banerjee||9831175054||Ch.email@example.com|
|Silchar||Arup Kr. Sarkar||09830077634||Ch.firstname.lastname@example.org|
|Krishnanagar||Abani Kanta Bisoyi||09038093259||Ch.email@example.com|
|Moradabad||Dharmendra Kumar Singh||8859222268||Ch.firstname.lastname@example.org|
|Raipur||Pintu Kumar Singh||09835526184
|Varanasi||Ajayesh Kumar Srivastava||09919982777||Ch.email@example.com|
If you don’t receive a proper resolution from the cluster head as well, you can report the same to bank’s Nodal Officer available at the Head Office. Contact details of the officer are mentioned below:
Bandhan Bank Credit Card Customer Care
Below is the list where the region, address and contact details are mentioned of Bandhan Bank Credit Card Customer Care:
|Tamil Nadu, Chennai||263 (Old No. 27), Mudichur Road, Tambaram West, Chennai, Tamil Nadu, Pin – 600045||Ph: 08144140123|
|Mumbai||Vikas Paradise, Shop No.4,5, & 6, Ground Floor, LBS Marg, Mulund (West), Mumbai, Maharashtra, PIN-400080||Ph: 09820339549|
|West Bengal, Kolkata||Bandhan Bank Limited
DN 32, Sector V, Salt Lake City, Kolkata- 700 091.
|Ph: 033 – 6609 – 0909|
|New Delhi||Plot No. 30, Building-28, Ground Floor, P.O. East Patel Nagar, New Delhi, Pin- 110008||Ph: 09873414975|
|Hyderabad||26 / A- MIG, bearing Minicipal No-7-1-397/5/A, Sanjeeva Reddy Nagar Colony, Balkampet Main Road, Beside SBI Hyderabad, Telangana, Pin 500038||Ph: 07899203366|
|Ahmedabad||Gr. Floor, 22,23&24, The Grand Monarch Complex, Anand Nagar Road, Satellite, Ahmedabad, Gujarat, Pin-380015||Ph: 07573035886|
Bandhan bank is an Indian banking and financial services company which is head quartered in Kolkata, West Bengal (WB). It is also a commercial private bank which was established in the year 2014. The financial holdings were set up in 200, which have gradually developed and came on top in terms of providing quality services to those seeking microfinance.
Bandhan bank also provides a wide range of products and services, from loans to fixed deposits and various accounts. And the bank has 501 branches across the nation and its focus lies in eastern and north eastern region. And the bank constantly strives to provide its customers with best financial service quality and products.
Bandhan Bank Savings Account Interest Rate
Bandhan bank offers 6% interest rate per annum to its customers who have balance of over Rs. 1lakhs and above and 4.25% yearly on for accounts with a balance of less than Rs. 1 lakh.
Now, let us look at the minimum balance requirements for Bandhan Bank Savings Accounts:
|Savings Account Type||Average Monthly Balance Requirements|
|Premium Savings Account||Rs. 1,00,000|
|Advantage Savings Account||Rs. 25,000|
|Sanchay Savings Account||Rs. 2,000|
|Standard Savings Account||Rs. 5,000|
|Special Savings Account||Rs. 5,000|
|GOS Savings Account||NIL|
|TASC Savings Account||NIL|
|BSBDA Savings Account||NIL|
|BSBDA – Small Savings Account||NIL|
Types of Bandhan Bank Savings Accounts
A savings account is the most basic type of account a bank offers where it allows a customer to deposit money, keep the funds safe, and withdraw as per the needs. Read below to know types of Bandhan Bank Savings Accounts:
Premium Savings Account
In premium savings account, the Bandhan bank provides customers with a range of privileges and premium services such as phone banking fund transfers and cheque books free of charge. And under this scheme, holders will enjoy shopping and dining privileges, as well as invitations to various events like exhibitions, concerts etc.
Advantage Savings Account
In advantage savings account, customers can avail facilities such as higher rate of interest, and increased transaction limit along services like any branch banking and internet banking. The customers can avail benefits such as free cash withdrawal at ATMs and instant fund transfer services.
Sanchay Savings Account
In Sanchay Savings Account, customers get a wide range of services to make banking a hassle – free experience. You can also track your account balance and transactions anywhere, anytime through net banking and mobile banking. In this account customers are not required to maintain high balance, such as SMS alerts and any branch banking, among others.
Special Savings Account
This account has been designed keeping the differently abled in mind, as in this account banking services is offered at nominal rates. In special savings account, account holders can enjoy a number of services such as mobile banking, home delivery of cash and cheque as well as internet banking free of cost. Account holder will also receive a Debit card with annual fees waived off.
Standard Savings Account
In standard savings account, customers can start with their savings and enjoy perks and benefits such as high rates of interest, low minimum balance requirements and a host of other services.
GOS Savings Account
This account is specially designed for Central and State government departments, this offering from the bank provide these bodies with subsidies and grants. There is no minimum balance requirement and holders will enjoy services such as doorstep banking, free Demand Drafts as well as complimentary internet banking facilities.
TASC Savings Accounts
This account is designed for non – profit organisations, the Trust, Association, Society and Club (TASC) Savings Account provides these bodies with special services such as collection of local cheques, doorstep banking and 60 cheque leaves per quarter free of charge. You can visit the bank’s website for a complete list of rules regarding opening an account.
Basic Savings Bank Deposit Account (BSBDA)
This offering is for those individuals who wish to maintain a savings account without the burden of maintaining a balance. This is a zero -balance no – frills account that provides the accountholder with a free Debit Card.
Basic Savings Bank Deposit Account – Small
This account is for those individuals who wish to open a savings account but do not have the necessary documentation to do so. Such individuals can open an account subject to certain restrictions regarding withdrawals and deposits (kindly refer to bank’s website or contact a branch for details).
How to open a Bandhan Bank Savings Account
If you wish to open a savings account with Bandhan Bank, you can do so both online or offline way.
In order to open a Savings Account online follow the below mentioned steps:
- Visit the official website of Bandhan bank
- Select the savings account tab from the “Products” section
- Choose the type of section you wish to open and click on apply
- Enter the required details on the page you are directed to
- Now a bank official will contact you for opening an account.
You can also choose to download the application form and fill in the relevant information. And the filled forms can be submitted at the nearest Bandhan Bank branch, where the information will be verified. Once the bank has completed their processes, the account holder will be issued with the starter kit.
In case if you are not well – versed with internet and don’t have a secured net connection, you can go the offline way as well. Follow the below mentioned steps for the same:
- Visit nearest Bandhan bank branch
- Collect the account opening form and fill the required details properly and submit it
- Bank will verify the details and issue the applicants with the starter kit
Eligibility Criteria For Opening Bandhan Bank Savings Account
Read below to know the eligibility criteria of Bandhan Bank:
- Indian citizens can open a Savings Account with the bank
- Hindu undivided families (HUF) are eligible to open an account
- Trusts, associations, government bodies, religious institutions, clubs etc are eligible for the same
Documents Required For Opening A Bandhan Bank Account
Below mentioned documents are required at the time of opening a Bandhan Bank Account:
Proof of identity
- Voter’s ID Card
- PAN (Permanent Account Number)
- Government issued photo identity card
- Driving license
- Aadhaar card
Proof of residence
- Aadhaar card
- Utility bills (electricity bill, telephone bill)
- Bank account statement