State Bank of Travancore (SBT) is considered to be one of the major Indian Bank of India which was founded in 1945 in the erstwhile princely state of Travancore. It is also one of the leading banks in Kerala state with a presence across the country as well. It got its name ‘State Bank of Travancore’ after it became a subsidiary of the State Bank of India SBI in 1960 under the SBI Subsidiary Banks Act, 1959. The bank has over 1000 branches in 18 states and 3 union territories and is headquartered in Thiruvanthapuram, Kerala.
State Bank of Travancore offers new – age banking services and range of banking products for its retail and commercial customer. Some of the important banking products which the bank provides to its customers are as follows:
- Savings Accounts
- Loans
- Deposit Schemes
- Agriculture and Allied Activities
- Corporate Products and Services
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State Bank of Travancore Credit Card Customer Care Number
If you are a SBT card holder and have some queries regarding it, you could get in touch with the SBT card customer care to address your issues. There are many ways to reach SBT customer care. One of them is the 24 * 7 toll – free number i.e. 1800 425 5566. Hence this number is reachable 24 hours; you can contact them any time of the day.
These phone lines are operational in English as well as Malayalam. Here is a list of services that you could call this number for:
- ATM Card Hot listing
- Tracking ATM card application
- Balance / Last Transaction Enquiry
- Deposit / Advance Product Information
- Internet / Mobile Banking Information
There are some more State Bank of Travancore customer care number where you can call and discuss general queries such as:
- Mobile Banking
- Internet Banking
- Deposit Products
- Loan Products
- Other Services
SBT General Enquiry Customer Care Number is 1800 425 7733. Also note that this number is available only from 8 am to 8 pm on weekdays (this number is not a 24 * 7 customer care number).
How to Check SBT Account Balance Through Toll – Free Number
If you wish to check your account balance by a time savings method, you can do so via SMS. SMS method is an extremely simple and hassle – free method. Instead of calling or emailing the customer helpdesk, you could find out instantly on your phone by using SMS.
Follow the below mentioned steps to check your SBT account balance via SMS:
- To register, send an SMS, type REGSBT and send it to 922488888
- To get an SMS with your balance, give a missed call to 92236766666
Note – Toll – free number 1800 270 2525 for getting account balance in SMS format has been discontinued with effect from 31st August, 2016.
SBT Card Customer Care Number
State Bank of Travancore has associated with State Bank of India payment services to offer credit cards to their customers. If you need any information regarding your credit card related services, you can get in touch with the SBI SBT credit card customer care number. Following are the SBT credit card contact details:
Note – This number is not a dedicated SBT credit card customer care toll – free number.
Regional Offices in selected cities
| Alappuzha | 801 / 29, Opp. S.D.College, Kalarcode, Alappuzha – 688003, Kerala | 0477 -2267813, 2267814 |
| Hyderabad | Plot No.645, II Floor ,Saivamsee Road No#36, Jubilee Hills, Hyderabad -500033 | 040 -29801362 |
| Mumbai | 4th Floor, North Wing, LIC Jeevan Seva Extn. Building, S V Road, Santacruz (W) – 400054, Mumbai | 022 -26103145, 3146, |
| Chennai | P.B.NO. 7826, United India Insurance Bldgs, Esplanade PO | 044 – 25341254 |
| Bengaluru | PB Box 1808, Tipu Sultan Palace Road, Chamarajpet PO, Bengaluru | 080 -26702833 |
| Ahmadabad | P.B. No. 11, Gorund Floor, “Kaivanna” Ellisbridge PO, Ahmadabad | 079 -26569984 |
NRI Helpdesk
If you reside outside India and wish to get in touch with the SBT customer care, you could contact the helpdesk in any of the following ways:
- Phone – 91 471 2192510, 2192507
- Email – cmnri@sbt.co.in
ATM Grievance Redressal Abroad
SBT Representative Office, Dubai:
- Phone – (971) 43537336
- Email – dubai@sbt.co.in
How to Give Feedback to SBT
If you wish to give your valuable feedback, you can do so. You can send your feedback in the form of complaints or other remarks and comments via email as well. You can write with your suggestions and complaints to customerservice@sbt.co.in
Grievance Redressal
If you have any complaint with SBT and its products and services you can lodge your complaint by contacting the customer service department in any one of the below mentioned ways:
Post – Chief Manager,
Customer Service Department,
Head Office, Thiruvanthapuram – 695012
Phone – 0471 – 2359324 / 2192028
Fax – 0471 – 2351815
SMS – 56363
Email- customerservice@sbt.co.in / complaints@sbt.co.in
If you don’t get any satisfactory response from the above mentioned contact details, you can then escalate your issue to the General Manager (Human Recourse):
Post – General Manager (Human Resource),
State Bank of Travancore,
Head Office, Thiruvanthapuram – 695012,
Phone – 0471 – 2192665
Email – gmhr@sbt.co.in
You can also lodge your complaint going the online way, for that you will have to download the complaint form which is available online, fill the form properly and submit it by mail or email.
If you wish to make a complaint about ATM transactions, fill in and submit the ATM transactions Complaint Form.
Where is the Registered Office of SBT
State Bank of Travancore,
Head Office, Poojappura,
Thirivanthapuram – 695012, Kerala.