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SBI Credit Card Customer Care Number 24 X 7 | State Bank Of India

State Bank of India or SBI is an Indian multinational public sector banking and financial institution in India. State Bank of India(SBI) is a government-owned corporation which is headquartered in Mumbai. Along with its 5 associate banks, it has a network of over 13000 branches which are located across most remote parts of India which caters to the people from all works of life.

The SBI Bank offers various products and services which are as follows:

  • SBI savings account
  • SBI deposits
  • Loans
  • SBI cards such as credit, debit etc.

Apart from above mentioned products, SBI Credit Card Customer Care services to its customers and through this customer care department all the issues of the customers will be addressed here.

If you have any queries whether general or regarding your SBI Credit Card, SBI offers 24*7, toll–free SBI Credit Card Customer Care service to provide a satisfactory resolution to its customers.

There are various ways to reach SBI Credit Card Customer Care such as through SMS, Tele–Calling, e-Mail etc.

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SBI Credit Card Customer Care Phone Numbers

You can get in touch with the SBI Credit Card Customer Care by calling on their dedicated helpline numbers. You can use the toll–free numbers to contact the bank’s executives and get your queries resolved through the IVRS (Interactive Voice Response System). You can also choose to get your concern addressed by contacting SBI through Twitter or sending an SMS to the customer care number.

Toll – Free Numbers for SBI Credit Card Customer Support

You can download the below-mentioned toll–free helpline numbers to get in touch with the SBI representatives who will answer your queries about SBI credit cards:

SBI Toll – Free Number 1800 180 1290
SBI Customer Care Numbers – IVRS 1860 180 1290
SBI Customer Service 39 02 02 02 (Prefix the local STD code)

SBI Credit Card Customer Care Phone Numbers City – Wise

You can refer to the below-mentioned table to get your SBI credit card customer care numbers for your state or region. Take a note of the SBI credit card customer care city – wise phone numbers:

Bangalore 080 – 2594 3030
Delhi 011 – 2336 1631, 011 – 2334 5756, 011 – 2336 1070
Mumbai 022 – 2644 5532, 022 – 2644 5533
Chennai 044 – 2821 4635
Hyderabad 040 – 2475 6925

SBI Credit Card Customer Care – SMS Number

If you have lack of time and need a resolution right away, you can get it through SMS also. You can send an SMS to SBI cards Customer Care from your registered mobile number in order to get a call back from SBI representatives.

To get credit card account information SMS “HELP” to 5676791
To get a call back from SBI representatives SMS “PROBLEM” to 92125 00888 and you will receive a call back within 48 hours

You can take a note of some more SMS banking number:

Kind of information needed Send an SMS to 5676791
Balance enquiry BAL (Space) Last 4 digits of your SBI card
Available credit and cash limit AVAIL (Space) Last 4 digits of your SBI card
Block your lost or stolen card BLOCK (Space) Last 4 digits of your SBI card
Last payment status PAYMENT (Space) Last 4 digits of your SBI card
Reward point summary REWARD (Space) Last 4 digits of your SBI card
Subscribe to e – statement ESTMT (Space) Last 4 digits of your SBI card
Request for duplicate statements DSTMT XXXX MM (Statement Month in MM)

SBI Credit Card Customer Care on Twitter

If you are well–versed in social media, you can connect with SBI Cards on twitter to get your queries and concerns resolved in an instant

SBI Customer Care on Twitter Use@SBICard_Connect to reach out to SBI card representatives

SBI Credit Card Customer Care Email ID

If you wish to mail, you can drop an email in below-mentioned email Ids to hear quickly from the bank

SBI Credit Card Customer Care Mail ID feedback@sbicard.com
SBI Credit Card Customer Care – Nodal Officer Nodalofficer@sbicard.com

Once you have raised your issue to the bank, SBI cards will provide you a resolution in not more than 8 working days.

SBI Credit Card Customer Care Nodal / Escalation Contact Details

If you don’t receive a satisfactory response from the bank, you can then raise your concern to the Customer Service Head or the Chief Executive Officer at the mail id given below

Customer Service Head CustomerServiceHead@sbicard.com
Chief Executive Officer CEO@sbicard.com

SBI Credit Card Customer Care Postal Address

If you wish to write to them you can do so by sending a postal mail and seek a resolution to your SBI credit card related queries and concerns. Your request in writing should be sent to any one of the following mentioned below:

SBI Card,

P.O. Bag 28, GPO,

New Delhi – 110001

Or

Head Office

SBI Cards,

Correspondence Department, DLF Infinity Towers,

Tower C, 10 – 12 Floor, Block 2, Building – 3,

DLF Cyber City, Gurgaon – 122002, Haryana, India

SBI Credit Card Customer Care – Grievance Redressal

If you don’t receive any satisfactory resolution from the above-mentioned contact details, you can then escalate your issues to the bank’s higher officials. The detailed grievance redressal process of SBI is mentioned below:

Level 1 – Contact SBI Branch Manager

Follow the below mentioned steps to proceed with the grievance redressal procedures:

  • Contact SBI Credit Card Customer Care – 1800 425 3800 / 1800 112 211
  • You can also send an SMS in order to get a call bank – UNHAPPY to 8008202020
  • You can also send an online complaint/feedback form available on the SBI website
  • Contact SBIs Branch Manager (the manager of the branch where you maintain your account)

Level 2 – Contact Network Nodal Officer

If you don’t get a resolution within 10 days of your raised complaint through the aforementioned means, you can then contact SBIs Network Nodal Officer of your state/city:

The list of Network Nodal Officers for each state is provided below. You can find your state / city specific officer and reach him through phone, fax, or email:

City / State

Address Grievance Cell Contact Numbers

Grievance Cell e – mail Address

Ahmadabad (state of Gujarat and Union Territories of Daman and Dadra and Nagar Haveli) General Manager State Bank of India, Local Head Office, Bhadra, Ahmadabad – 380 001 079 – 255 10883 079 – 25506648, 079 – 25506050

Fax: 079 – 25506648

Agmcustomer.lhoahm@sbi.co.in
Bangalore (state of Karnataka) General Manager State Bank of India, Local Head Office, 65n St. Marks Road, Bangalore – 560 001 080 – 2594 3030, 080 – 2594 3500

Fax: 080 – 2212 4018, 080 – 2594 3125

Agmcustomer.lhoban@sbi.co.in
Kolkata (States of West Bengal, Sikkim and U.T of Andaman and Nicobar Islands) General Manager State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700 001 033 – 2248 9333, 033 – 2243 6531, 033 – 2262 4954

Fax: 033 – 2243 5128, 033 – 2243 5128

Agcustomer.lhokol@sbi.co.in
Bhopal (States of Madhya Pradesh and Chhattisgarh) General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal – 462 011 0755 – 4288 210, 0755 – 2576 851, 0755 – 2575 226

Fax: 0755 – 4059 200, 0755 – 2550 106

Agcustomer.lhobho@sbi.co.in
Bhubaneswar (State of Orissa) General Manager State Bank of India, Local Head Office, III / I, Pt. J.L Nehru Marg, Bhubaneswar – 751 001 0674 – 2396 580, 0674 – 2396 582

Fax: 0674 – 2390 248

Agcustomer.lhobbhu@sbi.co.in
Chandigarh (Chandigarh and States of HP, J and K, Punjab and the districts of Haryana) General Manager State Bank of India, Local Head Office, Sector 17 – B, Chandigarh – 160 017 0172 – 270 7391, 0172 – 270 7390, 0712 – 4567633

Fax: 0712 – 271 3968, 2720234, 4567629

Agmcustomer.lhochan@sbi.co.in
Chennai (State of Tamil Nadu and Pondicherry) General Manager State Bank of India, Local Head Office, Circletop House, 16, College Lane, Chennai – 600 006 044 – 2821 4285, 044 – 28266141,

Fax: 044 – 2821 4381

Agmcustomer.lhoche@sbi.co.in
Delhi (States of Delhi, Rajasthan, Uttaranchal and part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Bagpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana, districts of Faridabad, Gurgaon and Sonepat. All districts of Uttaranchal) General Manager State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi – 110 001 011 – 2340 7121, 011 – 2340 7657, 011 – 2340 744 7011, 011 2340 7484

Fax: 011 – 2336 1969

Agmcustomer.lhodel@sbi.co.in
Guwahati (7 States of North – East) General Manager, State Bank of India, Local Head Office, AT Road, Bharalumukh, Post Box No. 103, Guwahati – 781 009 0361 – 2237 661, 0361 – 2237 513

Fax: 0361 –2237664, 2237819

Agmcustomer.lhoguw@sbi.co.in
Hyderabad (State of Andhra Pradesh) General Manager, State Bank of India, local Head Office, Bank Street, Koti, Hyderabad – 500 095 040 – 2475 6925, 040 – 2346 6108

Fax: 040 – 2475 1010

Agmcustomer.lhohyd@sbi.co.in
Lucknow (States of UP covering districts other than those mentioned under New Delhi) General Manager, State Bank of India, Local Head Office, New Administrative Building, Moti – Mahal Marg, Hazratganj, Lucknow – 226 001 0522 – 2201492, 0522 – 2201496, 0522 2234012, 0522 – 2295936

Fax: 0522 – 2282573, 2231463

Agmcustomer.lholuc@sbi.co.in
Mumbai (State of Maharshtra and Goa) General Manager, State Bank of India, Local Head Office, Bandra Kurla Complex, Mumbai – 400 051 022 – 644 5525, 2644 5524, 26445532, 2644 5533, 26445432, ATM – 022 55514539, 55514540,

Housing and Personal Loan: 26445543, 26445542

Fax: 26445505, 26445535, 26445530, 26445464

Agmcustomer.lhomum@sbi.co.in
Patna (States of Bihar and Jharkhand) General Manager, State Bank of India, Local Head Office, Judges Court Road, Patna – 800 001 0612 – 2209078, 0612 – 2209005, 0612 – 2209080

Fax: 0612 – 2209006, 2209072, 2238388

Agmcustomers.lhopat@sbi.co.in
Thiruvanthapuram (State of Kerala) General Manager, State Bank of India, Local Head Office, S.S Kovli Road, Thampanoor, Thiruvanthapuram – 695 001 0471 – 2377228, 0471 – 2324088, 0417 – 2377116 Agmcustomer.lhotri@sbi.co.in

Level 3 – Approach Principal Nodal Officer

In case you don’t receive any satisfactory response from the above mentioned addresses within 5 days of your raised concerned, you can then escalate your issue to the bank’s Principal Nodal Officer. The contact details of the officers are as follows:

Address –

Principal Nodal Officer, General Manager (NBG – Coordination),

State Bank of India, Corporate Centre, 

State Bank Bhavan, Madam Cama Road, Mumbai 400 021

Fax Number022 – 2274 2431

Email – Gm.customer@sbi.co.in

Alternatively, you can also contact the bank’s Chairman at the below mentioned address:

Address – Chairman,

State Bank of India, Corporate Centre,

State Bank Bhavan”, Madam Cama Road

Mumbai 400 021

Fax – 022 – 2274 2431

Email – Chairmansbi.customer@sbi.co.in

If you still do not receive any satisfactory response from the bank, you can then reach out to Banking Ombudsman appointed by the Reserve Bank of India (RBI).


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