IDBI (Industrial Development Bank of India) Bank Credit Card Customer Care

IDBI (Industrial Development Bank of India) is a government owned financial service company which was established in 1964 and it offers banking and financial solutions in the retail and corporate banking arena.

At present, IDBI is one of the most prominent Indian commercial bank which has a strong presence in asset and liability products and leading solutions. The bank is present in all the states in India with a vast network of almost 1400 branches and 2000 ATMs across 28 states.

IDBI bank offers various products and services such as:

• Savings Accounts
• Fixed Deposits
• IDBI Loans
• IDBI Credit Cards
• IDBI Debit Cards
• Other Value Added Services by IDBI

The bank has a dedicated customer care service department through which it addresses customer queries and grievances such as requesting for account balance, account transaction details, request for new cheque book or statement, to help with resolving any kind of complaint, the IDBI bank customer care departments handles it all. If you wish to contact the IDBI Credit Card customer care department, you can approach the general enquiry number to resolve your query.

IDBI bank offers various modes of communication through which IDBI customers can contact the banks which are; toll – free helpline numbers, SMS, emails.

Through Phone Call

• IDBI Credit Card Customer Care Chargeable Number

To resolve your query you can call on the IDBI bank’s non toll – free number i.e. 022 – 4042 6013

• IDBI Credit Card Customer Care Toll – Free Number (For Credit Card – Related Enquiries)

If you wish to get in touch with the bank through a phone call, you can call on the IDBI bank’s toll – free number i.e. 1800 425 7600

• Email

If you wish to drop a mail you can do so by writing at idbicards@idbi.co.in

IDBI Bank 24 * 7 Customer Care Toll Free Number (For General Enquiries)

If you have any general enquiry you can call on the below mentioned number from any landline / mobile number and talk to a customer care representative regarding any kind of enquiry.

• Toll – Free 24 * 7 customer care number – 1800 – 200 – 1947 / 1800 – 22 – 1070
• IDBI Bank Non – Toll Free Number – (9122) 6693 7000

How to Hotlist Lost Credit Cards Through Toll – free customer Care Number

In case you have lost your card or it is stolen, you should simply block your card by calling on 1800 – 200 – 6999. This number can be dialled from most of the landline phones and mobile phones.

And in case you have lost your debit card, you can dial the same number immediately in order to get it blocked.

• Debit Card Blocking – Toll Free Customer Care Number
• By calling on the toll – free number you can also block your debit card through SMS. Follow the below mentioned way to block your Debit card through SMS:

1. With Debit Card Number
   • SMS BLOCK (space) Customer ID (space) Card Number to 5676777
2. If you do not remember your Card Number, you can block your card by quoting your Customer ID
   • SMS BLOCK (space) Customer ID to 5676777

IDBI Bank Credit Card Customer Care – for Customers calling from overseas

If you are overseas and wish to get in touch with a customer care representatives in the event of any emergency like a lost card or any foreign currency – related query, you should contact (91 – 22) 6693 7000 from wherever you are overseas. Call charges are applicable.

How to Register Your Feedback

If you wish to provide feedback to the bank you can do so. You can call on the IDBI Bank 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.

For Credit Card Grievance Redressal

For grievance redressal, the bank provides a separate link on the official website of the bank where one can file their grievance, complaints or queries related to credit cards.

If you have any grievance which you wish to file you can follow the below mentioned ways:

• You can call on IDBI Bank 24 * 7 customer care number customer care number at 1800 425 7600 and lodge a complaint. The non toll – free number is 91 22 – 4042 6013.
• You can also drop a mail to the customer care department describing your complaint / query in details at idbicards@idbi.co.in . You will also have to provide complaint ID, your credit card number, and contact numbers in the subject line
• If you don’t receive any response within 8 working days or the resolution provided through the above channel is not satisfactory, you can escalate the issue to the Head – Credit Cards. Also make sure that you provide your complaint ID at the time you approach the concerned person. You can also contact the Head – Credit Cards between 10 am to 6 pm from Monday to Friday and between 10 am to 2 pm on Saturday. Read below to know the details:

Designation	Contact Details	Office	Jurisdiction
Head – Credit Cards	Tel no: 022 – 6655 2263 FAX no: 022 – 6655 2676	IDBI Bank Ltd. Customer Care Centre, 13th Floor, A Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005

• If you didn’t receive any response within 8 working days or the resolution provided through the above mentioned ways are not satisfactory to you, you can escalate the issue to the Head Credit Cards. Ensure that you quote your complaint ID while approaching the concerned person. You can contact the Chief Grievance Redressal Officer between 10 am to 6 pm from Monday to Friday between 10 am to 2 pm on Saturday. Following are the details:

Designation	Contact Details	Office	Jurisdiction
Chief Grievance Redressal Officer (CGRO)	Tel no: 022 – 6655 2141, 6655 2143 FAX no: 022 -2216 5195	IDBI Bank Ltd. Customer Care Centre, 13th Floor, A Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005	Pan India

• If you still do not receive any response from the Chief Grievance Redressal Officer, you can escalate your concern to the Chief Customer Service Officer (CCSO). Also make sure to provide complaint ID when contacting the officer. Following are the contact details:

Designation	Contact Details	Office	Jurisdiction
Chief Customer Service Officer (CCSO)	Tel no: 022 – 22153979 E – mail: ccso@idbi.co.in	IDBI Bank Ltd. Customer Care Centre, 13th Floor, A Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005	Pan India

• If you still haven’t received any response within a month, you may get in touch with the Banking ombudsman appointed by the Reserve Bank of India (RBI).

How to Locate IDBI Bank

You can locate your nearest IDBI bank on the official website of IDBI bank. For that you will have to just log on to the IDBI website and head to the “Branch Locator” link, from which you could search and refine to find the address of your desired IDBI bank branch. Following is the registered address of the bank:

IDBI Bank Credit Card Customer Care

S.No.	Name & Contact Details	Office	Zonal Office	Jurisdiction
1	General Manager & GRO Tel no: 011-6608 3096 Email-Id: gronorth1[at]idbi[dot]co[dot]in	Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT – NCT)	Delhi	Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
2	General Manager & GRO Tel No: 0172-5059302 Email-Id: gronorth2[at]idbi[dot]co[dot]in	Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017	Chandigarh	Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
3	General Manager & GRO Tel No: 033 – 22806780 Email-Id: groeast1[at]idbi[dot]co[dot]in	Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017	Kolkata	West Bengal, Bihar, North East States
4	General Manager & GRO Tel No: 0674-2541655 Email-Id: groeast2[at]idbi[dot]co[dot]in	Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar, Odisha Pin: 751022	Bhubaneswar	Odhisa, Jharkhand, Chhattisgarh
5	General Manager & GRO Tel No: 022 – 61279262 Email-Id: growest1[at]idbi[dot]co[dot]in	Mumbai Zone 4th Floor, IDBI Tower, Plot No C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai Pin: 400051	Mumbai	Mumbai, Nashik
6	General Manager & GRO Tel No: 0712-6605119 Email-Id: growest2[at]idbi[dot]co[dot]in	Nagpur Zone Gupta House, Plot no 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur Pin: 440001	Nagpur	Eastern Maharashtra
7	General Manager & GRO Tel No: 079-66072806 Email-Id: growest3[at]idbi[dot]co[dot]in	Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006	Ahmedabad	Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
8	General Manager & GRO Tel No: 020 – 66421641 Email-Id:growest4[at]idbi[dot]co[dot]in	Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004	Pune	Pune, Satara, Kolhapur, Sangli Districts & State of Goa
9	General Manager & GRO Tel No: 044 – 22202124 EmailId:grosouth1[at]idbi[dot]co[dot]in	Chennai Zone 3rd Floor, Khivraj Complex – I, 480, Anna Salai, Nandanam, Chennai, Tamil Nadu Pin: 600035	Chennai	Tamil Nadu, Puducherry and Andaman & Nicobar
10	General Manager & GRO Tel No: 080-67990050 EmailId:grosouth2[at]idbi[dot]co[dot]in	Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027	Bengaluru	Karnataka, Kerala
11	General Manager & GRO Tel No: 040- 2323 5466 EmailId:grosouth3[at]idbi[dot]co[dot]in	Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001	Hyderabad	Telangana, Andhra Pradesh