DCB Bank Credit Card Customer Care Number | 24 * 7 Toll Free

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DCB Bank is a private sector scheduled commercial bank in India, which is headquartered in Mumbai, Maharashtra. It has a network of 310 branches and 515 ATMs.

DCB bank offers various products and services to its customers including a dedicated customer care service that addresses all kinds of queries. You can resolve any kind of query such as a billing issue on your credit card, or asking if you are eligible for an upgraded credit card, you can always get in touch with the customer service centre the credit card toll free number or general enquiry number to get all queries answered.

In this article we have listed down all the credit card customer care numbers for queries related your credit card or any other general query.

DCB Bank Credit Card Toll Free Number

If you want to get in touch with the credit card customer care you can do so by calling on the toll – free hotline number i.e. 1800 209 5363.

DCB Bank Credit Card for Overseas Customer Care

For DCB customers who are settled in abroad, can get in touch with the bank on 91 22 61271000 in order to get assistance with any issue or query you may have with DCB bank.

DCB Bank Credit Card Customer Care Email

If you wish to write to them you can do so by writing a mail to customercare@dcbbank.com,

And NRI (Non – Residence of India) can write to nri@dcbbank.com

DCB Bank Credit Card Customer Care Postal Address

You can also address your queries and issues to the below mentioned postal address:

DCB Bank Limited, P.O Box No. 7643, Malad (West), Mumbai – 400064

DCB Bank Credit Card Customer Care Online

If you wish you can lodge your complaint online as well through the official website of DCB Bank. On the home page of the website, under “Complaint Redressal and Form” you can find the complaint form.

You are required to fill the required form and submit it. Enter your name, email ID, address, country, state and city and your contact number as well. Choose your complaint as “Cards” and provide your contact number. You can then write out the details of your complaint and submit the form.

Escalation Procedure of DCB Bank Credit Card Customer Care

If you are not satisfied with the resolution provided to you by the customer care service, you can escalate your complaint to the bank branch or get in touch with the Branch Operations Manager or Relationship Manager.

You can also escalate your issue to the Regional Heads or Regional Nodal Officers.

If you are still not satisfied with Regional Heads or Regional Nodal Officers. It is expected that you will get a response within 10 working days. You are required to provide following information to the Regional Heads or Regional Nodal Officer:

  • Customer ID
  • Account Number
  • Bank Branch
  • Account Title
  • Address
  • Email ID
  • Telephone number

You can contact the Principal Nodal Officer at the following address:

Address

Mr. Sachin Patane, DCB bank Limited, 6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400013,

  • Telephone – 91 22 6618 7000 (Extn – 7035 / 7206)
  • Fax – 91 22 6658 9970
  • Email – nodal.officer@dcbbank.com

List of DCB Senior Managements

You can also escalate your issues to the below mentioned senior managements and contacting procedure is similar as mentioned above.

DesignationNameContact
Managing Director & Chief Executive Officer (CEO)Mr. Murali M. Natrajan022 66187004
Chief Financial Officer (CFO)Mr. Bharat Sampat022 66187007
Head Retail & SME BankingMr. Praveen Kutty022 66187010
Head Operations, Technology & HRMr. R. Venkatesh022 66448001
Head Treasury, Corporate Banking, FIG & Trade FinanceMr. Rajesh Verma022 66187024
Chief Internal AuditorMr. Ravi Kumar040 66143869

In case you don’t get any satisfactory response from the above mentioned acontact details, you can raise your issue to the Banking Ombudsman. This scheme falls under the Reserve Bank of India (RBI) to provide the public with a grievance resressal system:

AreaBranchesNameAddressContactEmail
Mumbai SouthMMO, Imamwada, Byculla, Hasanabad,

Mohd. Ali Road, Nariman Point, Mahim,

Saboo Siddik, Kalamboli, Muchhala

Mr. Debashis Das9 / Samrat, 314 / Lady Jamshedji Road

Opp. Vijay Sales

Mahim (W), Mumbai 400016

Tel: 022 6599 2132 / 65992133

Fax: 022 24326950

Mob: 9819152557

ddas@dcbbank.com
Mumbai NorthAndheri (W), Bandra, Dahisar, Goregaon,

Jogeshwari, Kausa, Kurla, Lokhandwala,

Malad, Mira Road, Mumbra, Santacruz,

Thane, Vasai, Vashi, Versova, Virar

Mr. Ayon Dutta GuptaChildren Welfare School Bldg

Yari Road, Versova

Mumbai 400061

Tel: 022 6599 2106 / 2108

Fax: 022 26393915

Mob: 9820549608

ayong@dcbbank.com
MaharashtraDP Road, Pune; Nanded, Aurangabad,

J.M.Road, Pune; Vasco, Panaji, Margao,

Mapusa, Pune Satara Road, Nashik,

Kondhwe Khurd, Indore

Mr. Ayon Dutta GuptaChildren Welfare School Bldg

Yari Road, Versova

Mumbai 400061

Tel: 022 6599 2106 / 2108

Fax: 022 26393915

Mob: 9820549608

ayong@dcbbank.com
GujaratShakespeare Sarani, Gariahat, Brabourne

Road, Relief Road, Surat, Vapi, Sidhpur,

C.G. Road, Rajkot, Gandhinagar, Bhuj,

Daman, Ankleshwar, Silvassa, Vejalpur,

Vadodara

Mr. Chetan Bahl8th Floor, Pariseema Annexe

Opp IFC Bhavan, C.G. Road

Ellisbridge, Ahmedabad 380 006

Tel: 079-66413242/ 6641 3251

Fax: 66143241

Mob: 09227529999

chetanbahl@dcbbank.com
SouthWarangal, Abids, MG Road, Bangalore;

Madhapur, Habsiguda, A.S. Rao Nagar,

Secunderabad, Nakkalagutta,

Nungambakkam , Chennai,

Rajajinagar, S.R. Nagar, Gaddiannaram, Jayanagar, Chanda Nagar, Jakkasandra,

Parrys Corner, Kochi, Vijaywada, Minjur,

Tiruchirapalli, Tambaram

Mr. Alok KapurRegional Head – South I

9-1-125 / 1 Sidharth Plaza

44, Sarojini Devi Road

Secunderabad 500 003

Tel: 040 66143831

Fax: 040 -66143809

Mobile: 090000 09910

alok.kapur@dcbbank.com
DelhiCP, New Delhi; Jharsa, Preet Vihar,

Greater Kailash II, Chandni Chowk,

Kapashera, Kondli, Jodhpur, Ludhiana,

Lucknow, Jaipur, Noida, Jagraon, Nabha,

Ferozepur, Faridkot, Malerkotla,

Pitampura

Mr. Ajay AhluwaliaS – 484, Greater Kailash II

New Delhi 110 048

Tel: 011 4163 8708 / 9098

Fax: 011 41638708

Mob: 9810468695

ajaya@dcbbank.com
East – AIB

Chhattisgarh &

Odisha

Bargarh, Hinjilicut, Dunguripali, Attabira,

Jagannathpur, Jarasingha, Surala Junction,

Redhakhol, Dharamgarh, Patnagarh,

Durgaprasad, Raghunathpur,

Raghunathpur, Balangir

Mr. Durga Prasad RathMr. Durga Prasad Rath

Premlata Building, 39 Shakespeare

Sarani, Kolkata 700017

Tel: 033 66272649 / 66272646

Fax: 033 22836830

Mob:9937012032

durgar@dcbbank.com
South – AIBAkividu, Anaparthy, Rekurthi, NallapaduMr. Vidya Bhushan Prasad30 / 1, Ground Floor, Methodist

Complex, Abids, Hyderabad 500001

9885478450vidyabhushan@dcbbank.com
Gujarat – AIBDediapada, Mandvi, Netrang, Kadodara,

Vasad, Songadh, Rangaipura, Bareja

Mr. Suraj SharmaLower Parel, CAO9820252695surajs@dcbbank.com
West – AIBNana Rasana, Nokha, Bahirwadi,

Satipura, 4 ML

Mr. Ajay BhamareLower Parel, CAO9004003513ajay.bhamare@dcbbank.com
North – AIBItarsi, Pipariya, Gadarwara, Mandideep,

Baloda Bazar, Kumhari, Basoda,

Nayakheda, Bemetara, Berla, Gotegaon,

Cheeka, Dongargaon, Kurra, Karmeta,

Panj, Do Kheda, Bhopal, Pachore

Mr. Atul KumarConnaught Place Branch, # 15 G,

Hansalaya Building, Barakhamba

Road, New Delhi 110001

9953130406atulk@dcbbank.com

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