DCB Bank is a private sector scheduled commercial bank in India, which is headquartered in Mumbai, Maharashtra. It has a network of 310 branches and 515 ATMs.
DCB bank offers various products and services to its customers including a dedicated customer care service that addresses all kinds of queries. You can resolve any kind of query such as a billing issue on your credit card, or asking if you are eligible for an upgraded credit card, you can always get in touch with the customer service centre the credit card toll free number or general enquiry number to get all queries answered.
In this article we have listed down all the credit card customer care numbers for queries related your credit card or any other general query.
Contents
- 1 DCB Bank Credit Card Toll Free Number
- 2 DCB Bank Credit Card for Overseas Customer Care
- 3 DCB Bank Credit Card Customer Care Email
- 4 DCB Bank Credit Card Customer Care Postal Address
- 5 DCB Bank Credit Card Customer Care Online
- 6 Escalation Procedure of DCB Bank Credit Card Customer Care
- 7 List of DCB Senior Managements
DCB Bank Credit Card Toll Free Number
If you want to get in touch with the credit card customer care you can do so by calling on the toll – free hotline number i.e. 1800 209 5363.
DCB Bank Credit Card for Overseas Customer Care
For DCB customers who are settled in abroad, can get in touch with the bank on 91 22 61271000 in order to get assistance with any issue or query you may have with DCB bank.
DCB Bank Credit Card Customer Care Email
If you wish to write to them you can do so by writing a mail to customercare@dcbbank.com,
And NRI (Non – Residence of India) can write to nri@dcbbank.com
DCB Bank Credit Card Customer Care Postal Address
You can also address your queries and issues to the below mentioned postal address:
DCB Bank Limited, P.O Box No. 7643, Malad (West), Mumbai – 400064
DCB Bank Credit Card Customer Care Online
If you wish you can lodge your complaint online as well through the official website of DCB Bank. On the home page of the website, under “Complaint Redressal and Form” you can find the complaint form.
You are required to fill the required form and submit it. Enter your name, email ID, address, country, state and city and your contact number as well. Choose your complaint as “Cards” and provide your contact number. You can then write out the details of your complaint and submit the form.
Escalation Procedure of DCB Bank Credit Card Customer Care
If you are not satisfied with the resolution provided to you by the customer care service, you can escalate your complaint to the bank branch or get in touch with the Branch Operations Manager or Relationship Manager.
You can also escalate your issue to the Regional Heads or Regional Nodal Officers.
If you are still not satisfied with Regional Heads or Regional Nodal Officers. It is expected that you will get a response within 10 working days. You are required to provide following information to the Regional Heads or Regional Nodal Officer:
- Customer ID
- Account Number
- Bank Branch
- Account Title
- Address
- Email ID
- Telephone number
You can contact the Principal Nodal Officer at the following address:
Mr. Sachin Patane, DCB bank Limited, 6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400013,
- Telephone – 91 22 6618 7000 (Extn – 7035 / 7206)
- Fax – 91 22 6658 9970
- Email – nodal.officer@dcbbank.com
List of DCB Senior Managements
You can also escalate your issues to the below mentioned senior managements and contacting procedure is similar as mentioned above.
| Designation | Name | Contact |
| Managing Director & Chief Executive Officer (CEO) | Mr. Murali M. Natrajan | 022 66187004 |
| Chief Financial Officer (CFO) | Mr. Bharat Sampat | 022 66187007 |
| Head Retail & SME Banking | Mr. Praveen Kutty | 022 66187010 |
| Head Operations, Technology & HR | Mr. R. Venkatesh | 022 66448001 |
| Head Treasury, Corporate Banking, FIG & Trade Finance | Mr. Rajesh Verma | 022 66187024 |
| Chief Internal Auditor | Mr. Ravi Kumar | 040 66143869 |
In case you don’t get any satisfactory response from the above mentioned acontact details, you can raise your issue to the Banking Ombudsman. This scheme falls under the Reserve Bank of India (RBI) to provide the public with a grievance resressal system:
| Area | Branches | Name | Address | Contact | |
| Mumbai South | MMO, Imamwada, Byculla, Hasanabad,
Mohd. Ali Road, Nariman Point, Mahim, Saboo Siddik, Kalamboli, Muchhala |
Mr. Debashis Das | 9 / Samrat, 314 / Lady Jamshedji Road
Opp. Vijay Sales Mahim (W), Mumbai 400016 |
Tel: 022 6599 2132 / 65992133
Fax: 022 24326950 Mob: 9819152557 |
ddas@dcbbank.com |
| Mumbai North | Andheri (W), Bandra, Dahisar, Goregaon,
Jogeshwari, Kausa, Kurla, Lokhandwala, Malad, Mira Road, Mumbra, Santacruz, Thane, Vasai, Vashi, Versova, Virar |
Mr. Ayon Dutta Gupta | Children Welfare School Bldg
Yari Road, Versova Mumbai 400061 |
Tel: 022 6599 2106 / 2108
Fax: 022 26393915 Mob: 9820549608 |
ayong@dcbbank.com |
| Maharashtra | DP Road, Pune; Nanded, Aurangabad,
J.M.Road, Pune; Vasco, Panaji, Margao, Mapusa, Pune Satara Road, Nashik, Kondhwe Khurd, Indore |
Mr. Ayon Dutta Gupta | Children Welfare School Bldg
Yari Road, Versova Mumbai 400061 |
Tel: 022 6599 2106 / 2108
Fax: 022 26393915 Mob: 9820549608 |
ayong@dcbbank.com |
| Gujarat | Shakespeare Sarani, Gariahat, Brabourne
Road, Relief Road, Surat, Vapi, Sidhpur, C.G. Road, Rajkot, Gandhinagar, Bhuj, Daman, Ankleshwar, Silvassa, Vejalpur, Vadodara |
Mr. Chetan Bahl | 8th Floor, Pariseema Annexe
Opp IFC Bhavan, C.G. Road Ellisbridge, Ahmedabad 380 006 |
Tel: 079-66413242/ 6641 3251
Fax: 66143241 Mob: 09227529999 |
chetanbahl@dcbbank.com |
| South | Warangal, Abids, MG Road, Bangalore;
Madhapur, Habsiguda, A.S. Rao Nagar, Secunderabad, Nakkalagutta, Nungambakkam , Chennai, Rajajinagar, S.R. Nagar, Gaddiannaram, Jayanagar, Chanda Nagar, Jakkasandra, Parrys Corner, Kochi, Vijaywada, Minjur, Tiruchirapalli, Tambaram |
Mr. Alok Kapur | Regional Head – South I
9-1-125 / 1 Sidharth Plaza 44, Sarojini Devi Road Secunderabad 500 003 |
Tel: 040 66143831
Fax: 040 -66143809 Mobile: 090000 09910 |
alok.kapur@dcbbank.com |
| Delhi | CP, New Delhi; Jharsa, Preet Vihar,
Greater Kailash II, Chandni Chowk, Kapashera, Kondli, Jodhpur, Ludhiana, Lucknow, Jaipur, Noida, Jagraon, Nabha, Ferozepur, Faridkot, Malerkotla, Pitampura |
Mr. Ajay Ahluwalia | S – 484, Greater Kailash II
New Delhi 110 048 |
Tel: 011 4163 8708 / 9098
Fax: 011 41638708 Mob: 9810468695 |
ajaya@dcbbank.com |
| East – AIB
Chhattisgarh & Odisha |
Bargarh, Hinjilicut, Dunguripali, Attabira,
Jagannathpur, Jarasingha, Surala Junction, Redhakhol, Dharamgarh, Patnagarh, Durgaprasad, Raghunathpur, Raghunathpur, Balangir |
Mr. Durga Prasad Rath | Mr. Durga Prasad Rath
Premlata Building, 39 Shakespeare Sarani, Kolkata 700017 |
Tel: 033 66272649 / 66272646
Fax: 033 22836830 Mob:9937012032 |
durgar@dcbbank.com |
| South – AIB | Akividu, Anaparthy, Rekurthi, Nallapadu | Mr. Vidya Bhushan Prasad | 30 / 1, Ground Floor, Methodist
Complex, Abids, Hyderabad 500001 |
9885478450 | vidyabhushan@dcbbank.com |
| Gujarat – AIB | Dediapada, Mandvi, Netrang, Kadodara,
Vasad, Songadh, Rangaipura, Bareja |
Mr. Suraj Sharma | Lower Parel, CAO | 9820252695 | surajs@dcbbank.com |
| West – AIB | Nana Rasana, Nokha, Bahirwadi,
Satipura, 4 ML |
Mr. Ajay Bhamare | Lower Parel, CAO | 9004003513 | ajay.bhamare@dcbbank.com |
| North – AIB | Itarsi, Pipariya, Gadarwara, Mandideep,
Baloda Bazar, Kumhari, Basoda, Nayakheda, Bemetara, Berla, Gotegaon, Cheeka, Dongargaon, Kurra, Karmeta, Panj, Do Kheda, Bhopal, Pachore |
Mr. Atul Kumar | Connaught Place Branch, # 15 G,
Hansalaya Building, Barakhamba Road, New Delhi 110001 |
9953130406 | atulk@dcbbank.com |