Citi Bank Credit Card Customer Care Number 24 x 7 | Citi Bank

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Citi Bank is one of the pioneer foreign banks in India. It is a subsidiary of the Citi Group which has been operating in India since 1902.

The bank has 2,649 branches in 19 countries including 823 branches in the United States and 1,494 branches in Mexico. The US branches are in places such as New York City, Chicago, Los Angeles, San Francisco, Washington DC and Miami.

Citi Bank also offers various products and services such as Citi banks savings account, preferential banking account, Citibank expatriate account, Citi bank Suvidha account, Citi bank senior citizen account, Citi bank Junior Account, Citi bank basic savings bank deposit account and small accounts, Cards etc.

The bank also provides customer care service for the convenience of its customers.

Some Relevant Links
Citi Bank Saving AccountClick Here
Citit Bank Credit CardClick Here
Link Aadhaar Card With Citit Bank Account Click Here
Citi Bank IFSC CodeClick Here

Citi Phone – Citi Bank Credit Card Customer Care Toll Free Number

Citi bank provides 24 * 7 customer care service numbers which a customer can get in touch for any kind of general enquiry regarding Citi Banking, Suvidha, Loans, NRI – related queries as well as card related enquiries.

Citi Bank Credit Card Customer Care Numbers – City Wise

Read below to know the phone numbers on which customers can contact representatives to get any information related to their credit card. Also please note that numbers differ from city to city that the customers are calling from.

LocationFor queries related to Credit Card / Citi banking / Suvidha / Loans / NRIFor queries related to Commercial Banking / Citi gold card holders/ Citi Priority / Business Preferred / Platinum Card holders
Ahmadabad (079)2642 24842640 4653
Akola1 800 180 24841 800 180 2484
Aurangabad (0240)663 2484663 4653
Bengaluru (080)2227 24842229 4653
Bhopal1 800 180 24841 800 180 2484
Bhubaneshwar1 800 180 24841 800 180 2484
Chandigarh (0172)508 2484508 4653
Chennai (044)2852 24842858 4653
Coimbatore(044) – 2852 2484(044) – 2858 4653
Dehradun1 860 425 70001 860 425 7000
Faridabad (0124)254 2484256 4653
Gurgaon(0124) 254 2484256 4653
Hyderabad (040)6666 24846666 4653
Indore1 800 180 24841 800 180 2484
Jaipur (0141)237 2484511 4653
Jalandhar (0181)506 2484500 4653
Jamshedpur1 800 180 24841 800 180 2484
Kanpur1 800 180 24841 800 180 2484
Kochi(0484) – 404 2484 or (0484) – 660 2484(0484) – 402 4653 or (0484) – 660 4653
Kolkata (033)2283 24842288 4653
Lucknow(0124) 254 2484(0124) 254 2484
Ludhiana (0161)501 2484501 4653
Madurai(044) – 2852 2484(044) – 2858 4653
Mumbai (022)2823 24842834 4653
Nagpur1 800 180 24841 800 180 2484
Nanded1 800 180 24841 800 180 2484
Nandyal (040)6666 24846666 4653
Nasik1 800 180 24841 800 180 2484
New Delhi (0124)254 2484256 4653
Noida (0124)254 2484256 4653
Pondicherry(044) – 2852 2484(044) – 2858 4653
Pune (020)6601 24846601 4653
Surat (0261)653 2484653 4653
Trichy(044) – 2852 2484(044) – 2858 4653
Trivandrum(0484) – 404 2484 or (0484) – 660 2484(0484) – 402 4653 or (0484) – 660 4653
Vadodara(0265) – 232 2484(0265) – 232 4653
Vapi(0265) – 232 2484(0265) – 232 4653
Visakhapatnam1 800 180 24841 800 180 2484

As mentioned these numbers are available 24 * 7. You can call on the above mentioned numbers in following cases:

  • In case your debit or credit card is lost or stolen, you can call on the above mentioned numbers for the same.
  • In case the money is not dispensed from the ATM at the time of using the ATM machine and balance is deducted from your account.
  • Your Citibank Credit card / Debit card is stuck inside the card slot of the ATM machine.
  • In case you receive an alert for transactions you did not make, which indicates a fraudulent transactions or ID theft, you should immediately get in touch with the Citi bank customer care numbers 24 hours.

Mail Address for Indian and Overseas Customers of Citibank

If you wish to drop a mail to the Citibank you can do so in the following mail Ids:

Ahmadabad (079)Regular Mail:

Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.

Registered or Certified Mail:

Citibank, N.A., Mail Room, #2, Club House Road, Chennai 600 002, Tamil Nadu, India.

EuropeNRI Wealth Management, 14th Floor, Citigroup Centre-2, 25 Canada Square, Canary Wharf, London E14 5LB. Mail Drop: CGC2-14-61
SingaporeCitibank Singapore Ltd., NRI Business Center, 07 – 01, Capital Square, 23 Church Street, Singapore 049481.
BahrainCitibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain.
USACitibank NRI, PO Box 431, New York, NY 10013. Do not send USD (or any foreign currency) cheques or cash to this PO Box address.
DubaiCitibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE.

Citi Bank Credit Card Customer Care – International Toll Free Numbers

If you are a non – resident of India (NRI) and wants to get in touch with the bank in case of any emergency or to satisfy a query, you can do so by contacting the International Toll – Free Numbers mentioned below:

CountryToll – Free Number
USA1 800 248 4674 Pre Account Opening: 1866 703 2462

Email nrinfo@citi.com for pre – account opening queries

Europe00 – 800 – 2484 2484 Pre Account Opening: 0808 101 7384
UK1 800 225 7211Post Account Opening: 65 62257211 Pre-Account Opening: 800 101 2342
Australia1 800 252 856
BahrainPost Account Opening: 8000 4884
Canada1 800 248 4674Pre Account Opening: 1 866 703 2462
UAEPre Account Opening: 8000 172 122 Post Account Opening: 8000 357 03463
Hong Kong800 908 413
Thailand001 800 65 6196

Write to Citibank

You can also send your query by writing to them; you can also login to their online query. You can do so via Citibank.

Online Method

You are required to login to your account and send in your question. For that you just need to go to Quick Links > Your Queries > Compose Mail.

Offline Method

You can write to the Citibank on the below mentioned address:

By Ordinary Post Citibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai – 600 002.

By Ordinary Post Citibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai – 600 002.

How to Register Your Feedback

If you wish to give your feedback, you can do that as well. For that you can call the Citibank 24 hour customer care numbers and talk to a customer care executive regarding your feedback.

For Grievance Redressal

In case of any grievance or if you wish to file a complaint to the bank, you can look for a separate link which bank provides on its website. There are various methods to do so which are as follows:

  • On the official website of Citibank, there is an online submission form through which you can file your grievance online
  • In case you are not satisfied with the resolution you got, or you did not get the response at all, you can write to the Nodal officer using the online form on the website. On the other hand you can also download the grievance redressal form, fill it properly and post it to the address mentioned on the form.

Principal Nodal Officer, No. 2, Club House Road,

Chennai – 600 002

  • If you are not satisfied with the result at level two, you can escalate the matter to the Principal Nodal Officer (PNO). As an alternative, you can download the complaint form which is available online. Fill it properly and post it to the address mentioned on the form.
  • Or you can also write to the branch manager of the nearest branch explaining the details concerned of your complaints and the manager will respond to you.
  • And in case you still satisfied with above mentioned methods, you can escalate your concern to the Banking Ombudsmen appointed by Reserve Bank of India for redressal.

How to Locate Nearest Citibank Branch

You can locate your nearest Citibank branch, and for that you will have to visit the official website of Citibank and click on the “locate us” option from which you could search and refine to find the address you were looking for. Following is the address of the head office of the bank:

Address

Citibank Head Office, Plot Nos. C – 54 and C – 55, G – Block, First Financial Centre, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, Phone: 022 2823 2484

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