New Bank in town, Bandhan bank is an Indian banking and financial services company which is headquartered in Kolkata, West Bengal. Bandhan bank is one of the only two companies (the other being IDFC) to receive the RBI’s in – principle licence to open a bank in April last year. The last bank to start operations in India was Yes Bank in 2004.
Initially the bank has opened 501 branches, 50 ATMs, and 2,022 Door Step Service Centres (DSCs) across India. At present, the bank has 3,667 touch points pan India consisting of 840 bank branches, 2,444 Door Step Service Centres (DSCs) or banking outlets and 383 ATMs.
Bandhan Bank also offers host of products and services to its customers such as:
- Accounts
- Loans
- Deposits
- Cards
The bank also provide customer care facility for assisting its customers in case of any query or grievances.
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Bandhan Bank Credit Card Customer Care Number
Bandhan bank does not offer a general credit card; it offers a Kisan Credit Card, in keeping with its outreach to rural areas and the agricultural sector. In case you want to apply for a Kisan Credit Card or any other doubt like if you want to know the eligibility criteria, or the required documents, you can call on the Bandhan Bank Credit Card customer Care toll free number at 1800 258 8181. This Bandhan bank customer care number is available 24 * 7. You can also use Bandhan Bank Customer Care number for any other queries you might have at the time of calling.
You can also make call back request by filling and submitting ‘Call Back’ form which is available on the bank’s website. Through the online form, you can choose to receive a call or an e – main by submitting your contact details and by submitting your contact details and by selecting the product / service. You will receive a call / e – mail from the bank’s executive shortly.
Bandhan Bank Credit Card Customer Care e – mail address
If you wish you can also drop an e – mail to Bandhan Bank by mentioning your concern / query. Also, make sure to send the e – mail through your email address or the registered e – mail address in order to receive a prompt response from the bank.
| Contact Type | E – mail Address |
| E – mail | customercare@bandhanbank.com |
Bandhan Bank Head Office Contact
If you wish to escalate your concern / complain on paper, you can do so by writing at the postal address mentioned below. You can find the nearest bank branch on the official website of the bank under the ‘Branch Locator’ page:
|
Bandhan Bank Corporate Office Contact Details |
|
| Postal Address | Bandhan Bank, DN – 32, Sector V, Salt Lake City, Kolkata – 700 091 |
| Phone | 033 – 6609 0909 |
| Banking Support (Phone) | 033 – 6633 3333 |
If you are a resident of Kolkata and wish to visit the head office, the bank is open from Monday – Saturday from 9:00 am to 6:00 pm, except on 2nd and 4th Saturday of every month.
How to Give Feedback
If you wish to give any kind of feedback or suggestions from the products and services you are receiving by the bank, you can do so by writing to the following email address:
Feedback@bandhanbank.com
Bandhan Bank – Grievance Redressal
In case you want to file a complaint you can lodge a complaint by mailing in the address below:
getintouch@bandhanbank.com
The bank will make every effort to resolve your problem. Or you can also contact the bank branch manager at the concerned branch. In case you are not satisfied with the resolution, you can contact a more senior official.
And if you are not satisfied with the way your grievance was handled, you can contact the Banking Ombudsman.
Grievance Redressal Process for Bandhan Bank
Level 1
At a first step in the grievance redressal process, Bandhan bank Credit card customers can call on the helpline number i.e. 1800 258 8181
Or you can also mail the grievance to getintouch@bandhanbank.com.
As an alternate option, you can also fill an online form available in the bank’s website under the ‘Grievance’ page. You can also contact the head of any nearest branch in person.
Level 2
In the second level, you can also contact the cluster head, if you are not satisfied with the level 1 resolution.
Cluster Heads of various branches are listed below:
| Region | Cluster Head Name | Contact Number | Email ID | |||
| Agartala | Sudip Chakraborty | 8974055761 | Ch.agartala@bandhanbank.com | |||
| Barasat | Parthasarathi Ghoshal | 08697373789 | Ch.barasat@bandhanbank.com | |||
| Baruipur | Nilanjana Banerjee | 9748780150 | Ch.baruipur@bandhanbank.com | |||
| Berhampore | Mainak Das Gupta | 09836380459 | Ch.berhampore@bandhanbank.com | |||
| Ranchi | Anish Roshan | 8877805291
8292647336 9334388082 |
Ch.ranchi@bandhanbank.com | |||
| Bhagalpur | Kumar Amaikar | 8877446688 | Ch.bhagalpur@bandhanbank.com | |||
| Bhopal | Pankaj Kumawat | 09826021947 | Ch.bhopal@bandhanbank.com | |||
| Bongaigaon | Pravakar Sharma | 9127011961 | Ch.bongaigaon@bandhanbank.com | |||
| Burdwan | Suvranshu Ghosh | 08017397202 | Ch.burdwan@bandhanbank.com | |||
| Coochbehar | Nilanjana Das | 9593100300 | Ch.coochbehar@bandhanbank.com | |||
| Bhubaneshwar | Anshuman Bhujbal | 9937062924 | Ch.bhubaneshwar@bandhanbank.com | |||
| Delhi | Kumar Saurabh | 09873414795 | Ch.delhi@bandhanbank.com | |||
| Dhakuria | Subhajit Kumar Mitra | 09874192288 | Ch.dhakuria@bandhanbank.com | |||
| Dhupgiri | Amitava Sengupta | 07551065081 | Ch.dhupgiri@bandhanbank.com | |||
| Guwahati | Abhay Kumar | 09954092776 | Ch.guwahati@bandhanbank.com | |||
| Habra | Subhashish Sadhukan | 09830945672 | Ch.habra@bandhanbank.com | |||
| Hooghly | Prosun Kr. Banerjee | 9831175054 | Ch.hooghly@banndhanbank.com | |||
| Howrah | Senajit Sarkar | 09733309333 | Ch.howrah@bandhanbank.com | |||
| Indore | Anup Kumar | 07089051760 | ch.indore@bandhanbank.com | |||
| Jaipur | Prakash Jain | 9352501906
7229925000 9887623111 |
Ch.jaipur@bandhanbank.com | |||
| Jorhat | Rajib Bordoloi | 09435146749 | Ch.jorhat@bandhanbank.com | |||
| Silchar | Arup Kr. Sarkar | 09830077634 | Ch.silchar@bandhanbank.com | |||
| Bangalore | Santhosh Rajan | 07899203366 | Ch.bangalore@bandhanbank.com | |||
| Katihar | Ramsagar Pandey | 09939604970
7250660411 |
Ch.katihar@bandhanbank.com | |||
| Krishnanagar | Abani Kanta Bisoyi | 09038093259 | Ch.krishnanagar@bandhanbank.com | |||
| Malda | Sandip Paul | 09830133650
9339528401 |
Ch.malda@bandhanbank.com | |||
| Midanapore | Suman Ghosh | 09933051520 | Ch.midnapore@bandhanbank.com | |||
| Moradabad | Dharmendra Kumar Singh | 8859222268 | Ch.moradabad@bandhanbank.com | |||
| Mumbai | Sikendar Shah | 09820339549 | Ch.mumbai@bandhanbank.com | |||
| Muzaffarpur | Amit Jha | 9934011390
7488050296 |
Ch.muzaffarpur@bandhanbank.com | |||
| Nagaon | Rana Jafri | 09864057880 | Ch.nagaon@bandhanbank.com | |||
| Patna | Samir Sinha | 09934266908 | Ch.patna@bandhanbank.com | |||
| Pune | Sanjay Bagde | 09890440221 | Ch.pune@bandhanbank.com | |||
| Raiganj | Saurav Sengupta | 09830178263 | Ch.raiganj@bandhanbank.com | |||
| Katihar | Ramsagar pandey | 09939604970
7250660411 |
Ch.katihar@bandhanbank.com | |||
| Raipur | Pintu Kumar Singh | 09835526184
7488426184 |
Ch.raipur@bandhanbank.com | |||
| Shantiniketan | Debdiptya Samanta | 09830035415 | Ch.shantiniketan@bandhanbank.com | |||
| Siliguri | Debraj Mukherjee | 09732052252 | Ch.siliguri@bandhanbank.com | |||
| Siwan | Satyavrat Mitra | 08407004700 | Ch.siwan@bandhanbank.com | |||
| Tezpur | Biswajit Deka | 09854072525 | Ch.tezpur@bandhanbank.com | |||
| Vadodara | Hardik Gandhi | 07573035886 | Ch.vadodara@bandhanbank.com | |||
| Varanasi | Ajayesh Kumar Srivastava | 09919982777 | Ch.varanasi@bandhanbank.com | |||
Level 3
If you don’t receive a proper resolution from the cluster head as well, you can report the same to bank’s Nodal Officer available at the Head Office. Contact details of the officer are mentioned below:
Nand Kumar Singh,
Head – Banking Operations and Customer Services, Bandhan Bank, DN – 32, Sector V, Salt Lake City, Kolkata – 700 09, Phone – 033 – 66090909, Email – nand.singh@bandhanbank.com
Bandhan Bank Credit Card Customer Care
Below is the list where the region, address and contact details are mentioned of Bandhan Bank Credit Card Customer Care:
| Region | Address | Contact Details |
| Tamil Nadu, Chennai | 263 (Old No. 27), Mudichur Road, Tambaram West, Chennai, Tamil Nadu, Pin – 600045 | Ph: 08144140123 |
| Mumbai | Vikas Paradise, Shop No.4,5, & 6, Ground Floor, LBS Marg, Mulund (West), Mumbai, Maharashtra, PIN-400080 | Ph: 09820339549 |
| West Bengal, Kolkata | Bandhan Bank Limited
DN 32, Sector V, Salt Lake City, Kolkata- 700 091. |
Ph: 033 – 6609 – 0909 |
| New Delhi | Plot No. 30, Building-28, Ground Floor, P.O. East Patel Nagar, New Delhi, Pin- 110008 | Ph: 09873414975 |
| Hyderabad | 26 / A- MIG, bearing Minicipal No-7-1-397/5/A, Sanjeeva Reddy Nagar Colony, Balkampet Main Road, Beside SBI Hyderabad, Telangana, Pin 500038 | Ph: 07899203366 |
| Ahmedabad | Gr. Floor, 22,23&24, The Grand Monarch Complex, Anand Nagar Road, Satellite, Ahmedabad, Gujarat, Pin-380015 | Ph: 07573035886 |